Tile Design/Sales Consultant

TILE DESIGN CONSULTANT

Cleveland, Ohio

JOB DESCRIPTION

Responsible for maintaining inside sales activities (samples, brochures, showroom maintenance) and providing excellent customer service. The Tile Design Consultant must reflect and represent Hamilton Parker’s core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented).

JOB RESPONSIBILITIES

SHOWROOM/SALES

• Provide excellent customer service.
• Assist showroom customers with selections and design needs.
• Provide drawings upon customers request or to show detail of materials to be used for customers and installers.
• Provide samples or literature to customers.
• Provide quotes and complete orders when necessary.
• Provide technical information regarding sustainability of the product, installation, and product care.
• Manage P21 portal.
• Respond to phone and email inquiries.
• Collaborate with coworkers on ideas and presentations.
• Keep showroom displays current and organized.

ADMINISTRATIVE/SALES SUPPORT

• Answer all incoming calls within three rings. Answer questions, transfer calls to correct extension or take a message when needed.
• Schedule appointments for guests as necessary.
• Provide excellent customer service to customers in person and on the phone.
• Help enter and process orders in P21 for the sales team.
• Convert quotes to orders as needed.
• Check order status for customers.
• Contact customers when orders are complete.
• Assist customers to resolve any issues and/or concerns.

SAMPLE ROOM

• Order, receive in, and put away samples, binders and literature.
• Assist design consultants in maintenance of the showroom - identify missing barcodes, broken tile or boards.
• Labeling, stocking, and organizing samples.
• Assist all sales teams with individual projects.
• Additional duties as assigned by management.

SKILLS & ABILITIES

• Strong background in Microsoft Word, Excel and Outlook.
• Strong communication skills with attention to detail.
• Patience when working with customers/coworkers.
• Highly organized.
• Able to multitask.
• Ability to be trained/certified on and use a forklift, when needed to help cover the warehouse.
• Ability to work effectively with all levels of personnel and customers.
• Ability to prioritize workload and effectively work with little supervision.
• Ability to learn and utilize the operating system (P21) quickly and efficiently.

EDUCATION & TRAINING

• Previous experience in a retail or fast paced environment.
• Strong knowledge of tile installation a plus.
• Customer service background is a plus.

WE OFFER

• Medical
• Dental
• Vision
• 401(k) with company match
• Company paid life insurance, short-term disability & Long-term disability
• Generous paid time off
• Employee discounts
• Volunteer time off

We are an equal opportunity employer.

Job Type: Full-time

Work Location: In person