What are the responsibilities and job description for the Technical Support Engineer position at Hamilton Motor Company?
We sell full screen replacements and custom-designed modules that take over factory vehicle screens to give cars access to CarPlay, Android Auto, external apps and more. Hamilton Motor Company is a leading disrupter in the automotive infotainment technology space on a mission to provide drivers with a seamless, high-tech experience.
Our Customer Support Engineering team is one of the most important aspects of our business: talking to customers to help them install our products and understand how we can improve. We are constantly looking for feedback about new product features and new product development strategies.
This is a fully remote position for someone who is humble, very technically capable, and willing to work hard. This is a customer-facing role. Your working hours would be spent approximately 50% on phone calls with Hamilton Motor Company customers and 50% working on email tickets.
Salary Range: $75,000-85,000 with opportunities for performance based growth.
Responsibilities
- Answer inbound customer calls in a professional and courteous manner.
- Diagnose, troubleshoot, and document customer issues in detail.
- Provide technical guidance for installation and configuration of our products.
- Support both individual customers and professional auto shops.
- Use our Shopify-based platform to update customer records and input order details.
- Completely memorize and understand all Hamilton Motor Company products and specifications.
Qualifications
- Demonstrable technical skills either via an engineering/math major, relevant job experience, or significant personal projects.
- Strong problem-solving skills with proven ability to handle both hardware and software issues.
- Excellent communication skills with 100% English fluency.
- Reliable high-speed internet connection, laptop, and mobile phone.
- Familiarity with automotive systems and comfort with diagnosing software issues.
- Eagerness to learn our product line inside and out (comprehensive training provided).
- Humility and empathy, even under pressure.
Position Benefits, Details & Compensation
- Schedule: Monday–Friday, 9:00 AM – 6:00 PM ET, plus 2 Saturdays per month (10:00 AM – 3:00 PM ET).
- Benefits: Access to company-subsidized health insurance.
- 401(k) with 3.5% company match
- Growth: Hamilton Motor Company values internal development — high performers have strong advancement opportunities within the company.
Salary : $75,000 - $85,000