Front Desk Medical Office Receptionist / Insurance Specialist

Position Summary

We are seeking a reliable, dependable, and detail-oriented Front Desk Medical Office Receptionist/Insurance Specialist to join our team. The ideal candidate will have a strong understanding of medical insurance processes, excellent customer service skills, and the ability to thrive in a fast-paced medical office environment. This position requires exceptional multitasking abilities, professionalism, and the capability to work independently while providing outstanding patient care.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Update and maintain accurate patient demographic information.
• Verify insurance eligibility and benefits prior to appointments.
• Collect copays, deductibles, and outstanding patient balances.
• Process and post patient payments accurately.
• Balance daily cashiering reports and reconcile collections.
• Answer incoming phone calls and direct calls appropriately.
• Assist patients with billing inquiries and process payments over the phone.
• Take and relay messages to nursing staff and providers as needed.
• Submit and process outgoing insurance claims.
• Review, investigate, and work claim denials for correction and reprocessing.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Provide exceptional customer service while maintaining a positive and professional attitude.
• Perform additional administrative duties as assigned.

Qualifications

• Previous experience in a medical office setting required.
• Strong knowledge of medical insurance verification, claims processing, and denial management.
• Experience with patient collections, payment posting, and cashier balancing.
• Excellent communication and customer service skills.
• Ability to multitask effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficient with electronic medical records (EMR) systems and standard office software.
• Ability to work independently with minimal supervision.
• Dependable attendance and punctuality are essential.
• Professional appearance and positive attitude.

Preferred Qualifications

• Experience with medical billing and coding processes.
• Familiarity with multiple insurance carriers and payer guidelines.
• Prior experience working in a specialty or primary care practice.

What We're Looking For

We are looking for someone who takes pride in their work, enjoys helping patients, and can effectively manage multiple responsibilities throughout the day. The ideal candidate is dependable, self-motivated, organized, and committed to providing excellent patient service while ensuring the smooth operation of the front office.

Job Type: Full-Time

Schedule:

Monday–Thursday 7:30am-4:30pm

Friday 7:30-12:00pm