Case Manager

Position Summary

Under the sponsorship of Hamilton-Madison House, the NORC (Naturally Occurring Retirement Community) is a partnership of a social service provider, the housing partner (Alfred E. Smith Houses), a health care partner, and older adults. The NORC brings together community resources, develops, maintains and expands partnerships to provide the supportive environment and services allowing those residing in the complex, aged 60 and over, to be able to age in place and remain active and engaged members of the community for as long as possible.

The Case manager is an integral part of the NORC interdisciplinary team, providing the individual and group services to seniors residing in Smith Houses allowing them to successfully age in place and remain as active and engaged community members for as long as possible; This position reports to the Director of Smith Houses NORC.

Responsbilities

• Provide individual casework services as indicated, including conducting intake, completing the NORC assessment, determining plan of care and working with team, community partners and seniors/families to implement plan
• Provide case management, case assistance, referral and information for entitlements as well as other program components as required by agency and funding source and contractual obligations
• Provide coordination with NYCHA Housing regarding client complaints and concerns, including Housing applications and transfers
• Conduct home visits and assessments as indicated
• Maintain accurate client records, both written and electronic and enter into client data base(s) in a timely manner
• Assure maintenance of client confidentiality
• Coordinate services with the NORC RN’s, Caregiver Program and Behavioral Health Program as needed
• Attend case conferences with other NORC Case Workers and Older Adult Service case workers.
• Assist with educational, recreational and health promotion activities as requested
• Provide Outreach to Older Adult Residents of Smith NORC
• Other duties as determined by NORC director and required by funding source

Minimum Qualifications

• Graduate of an accredited college or university with a master’s degree required; MSW or LMSW preferred
• Or bachelor’s degree in social work or Related Field and one year experience with Case Assistance
• Nonjudgmental, socially perceptive, empathic and a good listener
• Sensitivity to and understanding of the needs of the elderly. Prior experience working with older adults desirable
• Highly organized and detail oriented; able to plan, manage and successfully complete multiple concurrent projects, frequently with short deadlines
• Ability to handle complex and difficult situations in a professional manner. Demonstrated ability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or with difficult situations
• Ability to develop collaborative relationships with professional staff and community groups
• Excellent verbal and written communication skills
• Excellent computer skills required including experience with data management systems, and willingness to learn other programs as required. Experience with VIVE or STARS desirable
• Understanding and appreciation of the role of race, religion, ethnicity, sexual preference and individual values as it relates to serving clients and their families. Commitment to diversity and ability to work with diverse population of seniors, volunteers and staff
• Bilingual proficiency in English and Spanish is required

Pay Range: $30 to $31.80 per hour

Hours:  Monday to Friday, 9:00AM to 5:00PM, 35 hours per week

Benefits:  We have a strong and vibrant work culture and offer excellent benefits including medical, dental, and vision insurance, 15 vacation days, 12 sick days, 3 personal days, and 12 paid agency-wide holidays.

Hamilton-Madison House is an Equal Opportunity Employer