What are the responsibilities and job description for the Program Assistant position at HAMILTON HEALTH CENTER INC?
Job Summary:
The Program Assistant provides programmatic and administrative support to the Grant-Funded Healthy Start program. This position serves as a key point of contact for participants and visitors, coordinates referrals, assists with documentation and database management, and supports the program’s day-to-day operations. The Program Assistant ensures compliance with program guidelines, maintains accurate records, and assists with quality improvement activities under the direction of the Healthy Start Director.
Benefits Offered: In addition to your base salary, you are also eligible to receive:
- Generous paid time off
- Birthday holiday and 7 paid holidays
- Medical, Dental & Vision Coverage
- Company-paid life insurance.
- Retirement Plan with matching opportunity
- Employee Assistance Program
Essential Duties and Responsibilities:
The Program Assistant performs a wide range of duties, including, but not limited to, the following:
Act as the first point of contact and greeter for all Healthy Start participants and visitors in person and via telephone.
Manage program referrals by logging all incoming referrals, verifying insurance, scheduling intakes for the Enrollment Specialist, and providing resources to ineligible referrals.
Work with case managers to upload required program documents into the database.
Coordinate the program’s partnership with Healthy Steps Diaper Bank, including submitting bi-weekly diaper orders, retrieving and distributing supplies, and monitoring compliance with order limits.
Complete required workflows in the electronic medical record for participants receiving reimbursable behavioral health services.
Monitor, maintain, and organize program supplies; ensure the front desk and lobby area remain presentable.
Assist with departmental ordering and inventory management as directed by the Director.
Support program quality improvement activities and collaboration with internal referral partners.
Participate in department meetings, events, and outreach activities.
Ensure compliance with policies, program funder requirements, and regulatory standards.
Enter all required documentation electronically into appropriate databases accurately and efficiently.
Track and complete continuing education credits as required by program regulations.
Requirements
Administrative and Organizational Skills: Strong time management, organization, attention to detail, customer service, and problem-solving abilities.
Technical Skills: Proficiency in basic computer and data entry tasks with the ability to learn new databases or software.
Interpersonal Skills: Courteous, effective communicator with individuals from diverse backgrounds.
Team Player: Cooperative and dependable, fostering positive relationships with colleagues and community partners.
Education: High school diploma or equivalent required.
Driver’s License: Valid driver’s license and ability to travel throughout the service area.
Preferred Qualifications
Two (2) years of experience as a program assistant, administrative assistant, or equivalent role.
Knowledge of community resources in Dauphin County and surrounding areas.
Bilingual in Spanish preferred.
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
All About Hamilton Health Center
Hamilton Health Center (Hamilton), established in 1969, is the only Federally Qualified Health Center (FQHC) within a 30-mile radius of Harrisburg, PA, and continues to grow using a holistic and comprehensive approach to being patient-centered. The mission of Hamilton is to improve the health of Central Pennsylvania’s residents by delivering high-quality, respectful, and patient-centered health and related social services that promote access, treatment, education, and prevention regardless of health, economic, or insurance status. Our vision is that every member of our community, regardless of their ability to pay or their insurance status, receives holistic, quality healthcare needed to create a healthy community. For over 50 years, we have been true to these words. As part of our team, you will work alongside a dedicated team that cares for and values those we serve.
EOE