Administrative Assistant - Behavioral Health

Job Summary:  

The Administrative Assistant will support the programs of Behavioral Health Services. The position will be responsible for registering patients according to departmental protocol to ensure the timely flow of patients and increase customer and provider satisfaction. Responsible for check out of patients following their visit with a case manager, verify accuracy in patient ‘superbill’ in the Electronic Medical Record (EMR), and scheduling follow up appointments according to set protocols of each department and in compliance with all regulatory requirements such Health Insurance Portability and Accountability Act (HIPAA), etc...  Provides administrative support that assists the team with day-to-day functions.

Benefits Offered: In addition to your base salary, you are also eligible to receive: 

• Generous paid time off
• Birthday holiday and 7 paid holidays
• Medical, Dental & Vision Coverage
• Company-paid life insurance.
• Retirement Plan with matching opportunity
• Employee Assistance Program

Essential Duties and Responsibilities:

The Administrative Assistant performs a wide range of duties, including, but not limited to the following:

• Registers all patients for Adult Medical, Pediatrics, Women Health Services and Behavioral Health for scheduled appointments and walk-ins based on approved protocol for each department.
• Verifies insurance and primary care provider (PCP) using Promise for all medical assistance patients in addition to scanning insurance cards and identifications for patient files.
• Schedules follow-up appointments for patients checking out.
• Verifies insurance for all patients scheduled two days prior including MCO.
• Verifies patient check-in and no shows the following day.
• Assists with preparing minutes, correspondence, presentations, reports, filing and mail distribution. 
• Coordinates meetings and provides assistance to the team to prepare for scheduled events and education sessions.  
• Answers department telephone calls and routes to the appropriate Program staff member of Hamilton as needed.  
• Maintains data collection and entry to meet regulatory reporting requirements using the COE Care Management Spreadsheet.
• Provides assistance in the coordination of support services between Hamilton clinical and behavioral services and the Recovery Services team.
• Maintains forms, brochures, flyers, and other promotional pieces designed and used by Program personnel.
• Serves as Program contact point for purchasing and inventory requests.

Minimum Education/Certifications: High School diploma or equivalent and Bilingual Spanish speaking required.  Associate degree preferred.

Knowledgeable in The Joint Commission regulations, preferred.

Minimum Work Experience: Minimum of one year of administrative assistant experience in an ambulatory care setting. 

Highly proficient in Microsoft Office and knowledge.  

Other Requirements: Reliable transportation to travel throughout the service areas.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

All About Hamilton Health Center 

Hamilton Health Center (Hamilton), established in 1969, is a Federally Qualified Health Center (FQHC) located in Harrisburg, PA. The center continues to grow by taking a holistic and comprehensive approach to patient-centered care. Our mission is to improve the health of Central Pennsylvania’s residents by delivering high-quality, respectful, and patient-centered health and related social services that promote access, treatment, education, and prevention, regardless of health, economic, or insurance status. Our vision is to be the premier community health clinic of the underinsured and uninsured to include medical, dental, social, and related services and to become a healthcare provider of choice for the Greater Harrisburg area residents. For over 50 years, we have been true to these words. As part of our team, you will work alongside dedicated professionals who care deeply about the individuals we serve.

EOE