PC Specialist (4466-50)

Deadline to Apply:

July 5, 2025

Work Location:

Various County Locations

Work Hours:

20-28 hours/week

Pay Range:

$24.41 - $32.40 hourly

GENERAL DESCRIPTION:

Under general supervision, the PC Specialist provides specialized technical support and coordination of services for all PC/LAN hardware, software, and mobile devices in an agency or county department; and provides technical support for complex and unusual problems to determine appropriate corrective action.

QUALIFICATIONS: An example of acceptable qualifications:

Associate degree in computer science/electronics; or two (2) years work experience in PC technical support with demonstrated expertise with Windows operating systems, the Microsoft 365 suite, and Apple Business Manager.

LICENSURE OR CERTIFICATION REQUIREMENTS:

Must possess a valid state of residency driver’s license. Must remain insurable under the County’s vehicle insurance policy.

EQUIPMENT OPERATED: The following are examples only and are not intended to be all inclusive:

Computer / laptop, multi-function copier/scanner, Apple mobile devices; and other standard modern business office equipment.

ESSENTIAL FUNCTIONS OF THE POSITION: For purposes of 42 USC 12101:

• Provides technical support for The Hamilton County Engineers’ Office.
• Examples include basic active directory user administration, end user and server support for the various systems; troubleshoots hardware and software issues, PC and mobile device configuration, installs, upgrades, anti-virus and cybersecurity strategy, server administration, other connectivity issues including wireless network clients.
• Offers daily operations and systems support to personnel as directed. Assist personnel with installation, configuration and ongoing usability of system hardware and software. Verify functionality of hardware and software components.
• Other IT duties as directed.
• Resolves on-site issues; communicates with supervisor/team and may assist with networking changes.
• Uses networking principles to diagnose issues, and rules out non-issues; primary administrator for pc workstation, laptop and mobile device support.
• Printing problems, application and software issues and file storage.
• Assume responsibility for project tasks and ensure they are completed in a timely fashion.
• Monitors annual maintenance and support programs.
• Maintains appropriate documentation of activities and updates hardware inventory.
• Oversees installation, testing, repairs, and corrective action of other devices including but not limited to other computer peripherals and systems.
• Repair and maintenance of laptops, printers, operating systems, or application software.
• Understand existing support agreements and the procedures currently in place to open new tickets.
• Understand and make initial diagnoses of equipment in realm of responsibility and implement proper resolution in a timely fashion.
• May assist manager with vendor coordination and management of support and system administration of network devices located in the departments.
• May assist manager with assessing the infrastructure on to ensure it continues to meet necessary demands.
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
• Keeps current on IT and industry trends
• Provides direction and feedback on IT infrastructure.
• Project management.
• Demonstrates regular and predictable attendance and responsive customer service.
• Continuing technical advancement and education.
• Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
• Performs other duties as assigned.
  
  
  

MINIMUM ACCEPTABLE CHARACTERISTICS: (*indicates developed after employment)

Knowledge of:

• County and departmental goals and objectives.
• County and departmental policies and procedures.
• English grammar and spelling.
• Windows operating systems, Microsoft 365 suite of applications, working knowledge and experience with mobile device software packages including Maas360 and Apple Business Manager, network architecture and concepts, Local Area Network/Wireless Network Support, other PC applications, hardware and software; data processing techniques and procedures.
• Data security
  
  
  

Skill in:

• Typing, data entry, word processing, and computer operation.
• Installation, repair and maintenance of personal computers, laptops, printers, mobile devices, other peripherals, operating systems and application software.
• Use of modern office equipment.
• Use of bench and/or hand tools.
  
  
  

Ability to:

• Interpret a variety of instructions in written, oral, picture, or schedule form; recognize unusual or threatening conditions and take appropriate action.
• Define problems, collect data, establish facts, and draw conclusions.
• Prepare accurate documentation.
• Complete routine forms.
• Compile and prepare reports.
• Communicate effectively.
• Understand a variety of written and/or verbal communications.
• Work alone on most tasks.
• Answer routine telephone inquiries.
• Develop and maintain effective working relationships.
• Resolve complaints.
• Must be willing to travel to and support agency satellite offices