What are the responsibilities and job description for the Eligibility Technician- NET Child Care/APS (4892-12) position at Hamilton County, Ohio?
Eligibility Technician- NET Child Care/APS (4892-12)
Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace.
Highly Competitive Employee Benefits and Generous Paid Time Off
11 Paid Holidays, Immediately Begin with 40 hours Paid Vacation if No Prior Service.
Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option.
Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Paid Parental Leave, Public Service Loan Forgiveness Eligibility, Commuter Stipend or Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!
Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option.
Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Paid Parental Leave, Public Service Loan Forgiveness Eligibility, Commuter Stipend or Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!
DEADLINE TO APPLY: 9/1/2026
WORK LOCATION:
Job & Family Services
1701 Patricia McCollum Way
Cincinnati, OH 45237
WORK HOURS: Full-Time 40 hours weekly
(Potential for Hybrid Remote Work Schedule)
STARTING SALARY: $21.22 hourly
NOTE:
Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS.
Applicants for Children’s Services positions cannot provide foster care for children in the custody of Hamilton County.
REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION):
- Associate degree
- OR the equivalent of an associate degree (at least ninety-four (94) quarter credit hours or the equivalent in semester/trimester hours) with at least one three (3) hours course in each of the following: interviewing, office/information technology, basic mathematics, public relations, communications and nine (9) credit hours in English which must include basic grammar, writing skills and composition or two (2) years experience in public contact work involving interviewing and collecting, organizing, analyzing and interpreting complex data; or equivalent.
- All candidates must be able to demonstrate strong oral and written communication skills and strong interpersonal relations skills.
JOB DUTIES (SUMMARY):
- Responds to transportation requests via calls, emails, and/or fax for Non-Emergency Transportation Services. Requests may be initiated by consumers, providers of Medicaid billed services, and others in the community; verifies all documentation/information submitted to support request for assistance in accordance with OAC (Medicaid eligibility verification in MITS); determines appropriate mode of transportation; authorizes or denies transportation requests; sends the appropriate approval letter; explains transportation procedures; processes bus tickets/passes for Metro or Access services; updates the database for the transportation vendor for cab/van services; maintains a digital file of eligibility determinations and authorizations; and refers applicants and recipients to other agency units, community and/or government agencies when appropriate;
- Maintains digital records through OnBase scanning and indexing; reports cases of suspected fraud; appears with client in hearings or prepares summaries and appears in hearings upon request; answers routine inquiries either by telephone or correspondence; trouble shoots and/or resolves data systems inconsistencies; completes special data assignments. Monitors Transportation Services mailbox and responds to all requests for information.
- Utilizes a full range of PC applications to support transportation operations, including Microsoft Office products, databases, OnBase, Avaya, etc. Tracks and maintains supply of bus tokens/passes and access tickets. Distributes bus tickets/passes and Access tickets as needed. Independently performs clerical functions (e.g. gathers data, prepares reports, searches files, and maintains statistics). Prepares, maintains, types and handles confidential materials. Provides support to Supervisor as requested.
- Performs other related duties as assigned.
- Attends conferences and training.
KNOWLEDGE, SKILLS AND ABILITIES: (*Indicates can be developed after employment)
- Knowledge of: budgeting, human relations, office practices and procedures; agency policies and procedures*; interviewing, community services.
- Ability to: carry out detailed but basic written and oral instructions; deal with problems involving several variables in a familiar context; apply principles to solve practical everyday problems; define problems, collect data, establish facts and draw valid conclusions, add, subtract, multiply and divide whole numbers; comprehend short sentences with basic, concrete vocabulary; maintain accurate records; gather, collate and classify information about data, people, or things, answer routine telephone inquiries from public; ability to operate within a teamwork approach to achieve unit goals.
- Skill In: agency networked personal computer software and program operating systems.
ESSENTIAL JOB FACTORS:
- Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance.
POSITION SPECIFIC QUALIFICATIONS:
- Lift and carry children; lift and carry child car seats; lift and carry infant carrier;
PHYSICAL and/or MENTAL REQUIREMENTS:
- Ability to lift 60 pounds;
- Potentially reading/seeing and hearing traumatic events/situations;
BACKGROUND CHECKS REQUIRED:
Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems:
- State Automated Child Welfare Information System (SACWIS)
- State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
- Ohio Bureau of Criminal Identification Investigation (BCI)
- FBI
- National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee
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Benefits:
Pension Plan, Health Insurance, Vacation & Paid Time OffSalary : $21