Registration Clerk

JOB TITLE:                          Registration Clerk

DEPARTMENT:                  Specialty Services Building

JOB SUMMARY:                 Performs general registration duties for scheduled appointments.  Answers incoming calls, schedules appointments, prepares patient records for appointments, collects accurate demographic information and verifies insurance eligibility; obtains required consent to treat forms, collects payments/co-payments for appointments.  Assists with referrals as needed or time permits. Other duties as assigned.  OSHA Bloodborne Pathogens Class I.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Schedules, greets, registers, and instructs patients for appointments in a friendly and courteous manner.

1. Accurately obtains and verifies patient information and any other pertinent information required to initiate clinic visit and insurance claim.  Accurately enters and updates patient demographics and insurance information in system in a timely manner.

1.   Prepares medical record for appointment ensuring all required consents are obtained and authorizations for services are scanned.  

1. Answers multi-line telephone promptly and courteously.  Routes calls and takes messages as necessary.  Documents actions related to patient contacts in electronic health record as applicable.

1. Accurately collects payments, posts to patient account, totals daily receipts, and balances cash against receipts.

1. Provides financial information options to patients and schedules with financial assistance staffer as needed.

1. Performs general office tasks such as processing incoming and outgoing faxes as well as scanning duties. 

1.  Performs reminder calls to patients to ensure providers schedule is maintained to the best of our ability. 

1.  Acts as a liaison between the patient, family, and SSB staff by prioritizing communications for prompt response.

1.   Assists in patient transport if needed to & from their vehicle or to the hospital. 

1. Screens incoming patients and ensures proper personal equipment are used if indicated.  (COVID screening)  

1. Assists with processing of daily departmental referrals as needed including checking for medical necessity, ensuring correct orders with CPT codes are present, and obtaining all required authorizations.

1.   Assists in working pending referrals for other departments as time permits.

OTHER SIGNIFICANT REQUIREMENTS:

1. Maintains confidentiality while working with confidential matters on a daily basis.

1. Abides by the Hamilton Healthcare System Personnel Policy and Employee Handbook.

1. Maintains neat, & professional appearance and serves to represent our healthcare system in a positive manner.

1. Performs all other duties as assigned.

JOB QUALIFICATIONS:

            A.  Education: High school graduate or equivalent.   

            B.  Personal job-related skills:  Strong verbal and written communication skills.  Customer-Service skills. Computer skills. Ability to multi-task.  

            C.  Licensure, registry or certification:  None required.

            D.  Experience

1.  Prior work experience:  Six months experience in a medical office environment preferred.

2.  Technical training:  None required

            E.  Physical and mental requirements:  Duties of position require intermittent.

walking, sitting, standing and lifting up to 40 pounds.