Network Specialist

Overview

The purpose of this classification is to provide, with minimal supervision, routine technical support involving the installation and maintenance of the Hamilton County Department of Education’s network and provide technical support to helpdesk and computer technicians installing, troubleshooting and repairing user access to network and Wi-Fi resources.

Responsibilities

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out but may be considered incidental in the performance of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties herein described.

Employees in this position have demonstrated the knowledge and skills to be a small group support team leader in the field, to work as part of a team, or work independently. Routine tasks are accomplished with minimal supervision.

• Assists in the installation, configuration and maintenance of network hardware and services including switches, routers and access points.
• Troubleshoots network hardware and software problems.
• Installs and upgrades network software/hardware.
• Utilizes appropriate tools and systems to monitor network utilization.
• Utilizes appropriate tools and systems to troubleshoot user devices in relation to their access to network related services.
• Analyzes, detects and remediates connectivity and performance problems on HCDE network.
• Demonstrates the use of installed network resources to end users.
• Maintains and supplements records of network related hardware inventory.
• Works evenings and weekends, sometimes with little advanced notice to resolve problems.
• Utilizes a variety of hardware and test equipment.
• Provides technical training to end-users.
• Maintains and installs new network wire and fiber optics.
• Installs, maintains, and educates on wireless networks.
• Conducts site surveys for proper coverage and network placement.
• Creates and updates database information as needed.
• Attends meetings as needed.
• Operates a motor vehicle to conduct site visits, perform repair/maintenance work, pick up or deliver computer components, or perform other work activities.
• Prepares or completes various documents, reports, and correspondence as required.
• Performs general/clerical tasks, which may include answering telephone calls, typing documents, making copies, sending/receiving faxes, filing documentation, processing incoming/outgoing mail, or running errands.
• Operates a computer to research, organize, compose, and design press releases and various public information and education materials.
• Operates other technology devices and uses a variety of social media platforms to perform essential functions of job.
• Complies with applicable district, state, and federal codes, laws, rules, regulations, standards, policies and procedures.
• Adheres to the Teacher Code of Ethics as defined by Tennessee Law.
• Acts in a professional, respectful, and welcoming manner at all times.
• Creates a customer-focused climate and provides quality services and support to schools, community, businesses, Superintendent of Schools, Board of Education, and other stakeholders.
• Works collaboratively with all stakeholders.
• Follows established procedures to ensure assigned areas are safe.
• Maintains confidentiality.
• Attends work and arrives to work on time.
• Performs other related duties as assigned.
  
  

Qualifications

Education, Experience, and Qualifications

• Technical Degree in Network Support;
• Three (3) years of network support experience;
• Or any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities for this job.
• Must maintain a valid state issued driver’s license.
• Certifications in Microsoft and HP preferred.
  
  

Knowledge, Skills, And Abilities

• Basic working knowledge of and experience with Microsoft infrastructure and networking technologies required.
• Demonstrates sufficient manual dexterity to operate machinery, equipment, and tools.
  
  

Compensation

Salary is based on a combination of relevant education and experience.

Grade: 1010

Salary Scale