OPERATOR

Position Summary

This position is responsible for answering the phones and scheduling patient appointments.

Duties & Responsibilities

• Schedule patient appointments
• Answer the telephone and take messages
• Accurately enters patient demographics, and clarifies patients PCP for insurance purposes
• Other duties as assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear
• The employee frequently is required to sit; use hands to handle or feel; reach with hands and arms; may rarely kneel or crouch
• The employee must occasionally lift and/or move up to 15 pounds
• Specific vision requirements include the ability to see at close range
• Fine hand manipulation (keyboarding)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Internal office space.
• The noise level in the work environment is usually moderate

Education and/or Experience

High school diploma or G.E.D. completion. Some college preferred. Two years of experience providing customer service in a health care setting.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain confidentiality in all matters
• Excellent interpersonal and customer service skills
• Ability to use positive and appropriate telephone etiquette/techniques when communicating over the telephone
• Flexible with the ability to work independently and with minimal guidance
• General computer proficiency
• Ability to communicate effectively with diverse populations