CCBHC Certified Peer Support Specialist (Crisis Diversion)

**Position Summary**

The CCBHC Certified Peer Support Specialist will provide case coordination, outreach, and advocacy services to individuals entering CCBHC.

The CCBHC Certified Peer Support Specialist will provide initial screening and referral services to assist the consumer in connecting to needed resources.

The CCBHC Certified Peer Support Specialist may assist in conducting initial health screenings and development of a coordinated treatment plan.

These clinics are required to provide a comprehensive set of services for children and adults including 24/7 crisis services; outpatient mental health and substance abuse treatment services; immediate screenings, risk assessments, and diagnoses; and care coordination with emergency rooms, law enforcement, and veteran groups. The CCBHC model provides an integrated model for care delivery to reduce overall healthcare costs and improve patient outcomes.

Under Supervision, the CCBHC Certified Peer Support Specialist (PSS) provides peer support services, services as a consumer advocate, provides consumer information and peer support for Consumers in crisis, outpatient, or inpatient settings. The PSS performs a wide range of tasks to assist consumers in regaining control over their lives and recovery process. The PSS will model competence in recovery and coping.

**Essential Duties/Responsibilities**

To Perform This Job Successfully, An Individual Must Be Able To Perform Each Essential Duty Satisfactorily. Following The Guidelines Set By The Employer, The PSS Will Interact Safely And Effectively With Consumers To

• Assist Consumers in articulating personal goals for recovery
• Assist Consumers in determining reasonable and holistic steps moving toward recovery
• Assist Consumers in identifying barriers to recovery goals
• Assist Consumers in identifying personal strengths in daily living and recovery skills
• Observe and reinforce positive progress that Consumers make toward recovery goals
• Teach problem-solving skills
• Teach Consumers to identify and combat negative self-talk
• Teach Consumers how to identify and overcome fears
• Support the vocational choices Consumers make and assist them in overcoming job-related anxieties and conflicts.
• Assist Consumers in building social skills by demonstrating and reinforcing proper conduct and respectful interaction.
• Attend treatment team meetings and medication appointments as requested to represent the needs and perspectives of the Consumer.
• Utilize his/her/their unique recovery experience to teach and role model the value of every individual's recovery experience.
• Maintain effective coping and self-help techniques
• Continue to develop professional skill by maintaining certification through required coursework.
• Attend relevant seminars, staff in-service trainings whenever offered
• Investigate community resources for appropriateness of services to Consumers
• Maintain confidentiality of information
• Maintain appropriate professional boundaries with Consumers and avoid dual relationships within the community.
• Support treatment team objectives and strategies
• Fulfill documentation requirements of employer accurately and within 24 hours of service end time.
• Use inclusive, culturally appropriate language and attitudes with all consumers and staff
• Meet job expectations as specified in the Employee Handbook
• Interact with Consumers, observe behaviors and communicate significant observations to managers.
• Document information regarding Consumer care and behavior as required in policy and procedure.
• Administer, document, store, and remit Consumers drug oral/urine screens
• Enter and retrieve data using computer or terminal
• Maintain administrative files and records
• Monitor to ensure maintenance of a clean, orderly, and safe environment: report needs for repair and maintenance to appropriate staff.
• Maintain open and regular communication with manager and other agencies involved in Consumers care.
• Notify staff and assist in responding to emergency situations.
• Conduct and assist with selected therapeutic activities assigned and document according to policy and procedure.
• OBHP qualified staff will be expected to participate in the required clinical supervision.
• Completion of HCI OBHP training modules within 90-days of hire or after transferring into an OBHP position.
  
  

**Minimum Qualifications/Requirements**

• Must be 18 years of age or older.
• Must have a minimum of a high school diploma or GED.
• Individual living in recovery with a mental health and/or substance use condition; and/or family member to another person living with a mental health and/or substance use condition.
• Must be maintaining healthy recovery from mental illness and/or addiction for a minimum of one year.
• Must have excellent interpersonal communication skills and the ability to meet written communication requirements.
• Must be able to complete and verify completion of state-approved training program and passing score on certification exam within six months of hire date.
  
  

**Certificates, Licenses, Registration**

• Valid drivers license in accordance with HCI Motor Vehicle Policy.
• Maintain current American Red Cross CPR/First Aid certification.
• Maintain current crisis prevention intervention (CPI) certification.
• Maintain current peer certification once obtained.
  
  

**Physical Demands**

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate in person or by telephone. The employee must be able to travel to client locations. The employee is frequently required to stand, walk, reach, bend, and sit.

**Work Environment**

Subject to change depending on scheduled location. Conditions will vary depending on the continuum of treatment from hospital, residential, and community settings.

• 40 hour work week
• Overtime rate after 40 working hours
• On call schedule in support of crisis
• Nights and weekends periodically
  
  

Most of the work of the CCBHC Certified Peer Support Specialist is done out in the community and within the office setting with Consumers. Conditions such as safety, cleanliness and comfort vary widely.

**Conditions of Employmen**