What are the responsibilities and job description for the General Manager position at Hamburger Factory Family Restaurant?
We are seeking an experienced, results-driven General Manager to lead daily operations of our restaurant, ensuring outstanding guest experience, profitable performance, and a positive team culture. The General Manager will oversee front- and back-of-house operations, staff development, financial management, and compliance with health, safety, and company standards.
Key Responsibilities
- Lead, coach, and develop restaurant staff; recruit, hire, and onboard new team members.
- Ensure exceptional guest service and resolve guest complaints promptly and professionally.
- Manage day-to-day operations: opening/closing, shift coordination, inventory control, and vendor relations.
- Oversee food quality, presentation, and consistency with menu standards and recipes.
- Drive sales and profitability: analyze P&L, control labor and food costs, and implement strategies to increase revenue.
- Work together with the marketing team to implement and execute local marketing and promotional campaigns to drive traffic.
- Maintain accurate scheduling and labor forecasting to meet budget targets.
- Ensure compliance with health, safety, sanitation, and liquor-license regulations.
- Monitor and maintain equipment, facilities, and supply levels; coordinate maintenance and repairs.
- Prepare operational reports and communicate performance metrics to ownership/leadership.
- Enforce company policies, foster a positive work environment, and model professional behavior.
Qualifications
- Proven experience (typically 3–5 years) in restaurant management.
- Strong financial acumen: experience managing budgets, P&L statements, and cost controls.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to recruit, train, and retain high-performing teams.
- Customer-service oriented with strong problem-solving skills.
- Knowledge of POS systems, inventory management, and scheduling software.
- Understanding of food safety/sanitation standards (ServSafe or equivalent preferred).
- Flexible availability, including nights, weekends, and holidays.
Education
- High school diploma or GED required; degree in Hospitality, Business considered
Physical & Work Environment
- Fast-paced, high-energy environment requiring long periods of standing, lifting up to 25–50 lbs, and frequent walking.
- Work schedule includes evenings, weekends, and holidays.
Compensation & Benefits (examples; adjust to your offering)
- Competitive salary or salary bonus structure based on performance.
- Opportunities for advancement and professional development.
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $70,000 - $85,000