What are the responsibilities and job description for the Executive Assistant and IT Coordinator position at Hamburg Overhead Door Inc?
Join the Fun at Hamburg Overhead Door!聽馃毆馃敡
Hamburg Overhead Door is seeking a highly organized, dependable, and technology-comfortable Executive Assistant & IT Coordinator to support the President and serve as the company鈥檚 first point of contact for routine technology needs.
This is a unique hybrid position combining executive administrative support, company-wide coordination, and first-line IT troubleshooting. The ideal candidate enjoys solving problems, is comfortable with technology, follows through without repeated reminders, and is willing to handle both important projects and the small tasks that keep a business running smoothly.
The purpose of this role is to remove routine administrative and technology-related work from senior leadership so the President can focus on strategy, growth, people, and moving the company forward.
The Executive Assistant and IT Coordinator handles routine technology issues internally and coordinates with the company鈥檚 outside managed IT provider when advanced support is required.
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Why You鈥檒l Love It Here:
Hamburg Overhead Door offers a comprehensive benefits package, including:
- Health, dental, and vision insurance, with a medical opt-out credit available.
- 401(k) with employer match and vesting opportunity.
- Flexible Spending Accounts and Health Savings Accounts.
- Voluntary benefits.
- Paid time off.
- Paid holidays after 90 days.
- Professional development opportunities.
- A stable, established company and collaborative working environment.
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If you're ready to work hard, gain valuable executive assistant and IT related experience, and join a fun, dynamic team鈥攖his is your chance!
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What You鈥檒l Be Doing:
Executive & Administrative Support
- Provide day-to-day administrative support to the President.
- Handle routine administrative tasks that do not require executive-level involvement.
- Prepare information, documents, and materials for meetings.
- Maintain organized files, lists, trackers, and follow-up items.
- Assist with company forms, registrations, correspondence, and miscellaneous paperwork.
- Coordinate small purchases, employee/customer gifts, and company-related orders.
- Forward job photos, documents, and other information to the appropriate employees, customers, vendors, or partners.
- Assist with employee and company events, special projects, and other initiatives.
- Help organize recurring responsibilities and ensure assigned administrative items are completed.
- Communicate with employees, vendors, and outside partners on behalf of the President when appropriate.
- Help protect the President鈥檚 time by determining which routine matters can be handled without executive involvement.
IT Support & Technology Coordination
- Serve as the first point of contact for routine employee technology issues.
- Troubleshoot common problems involving:
- computers and laptops
- monitors and docking stations
- printers and scanners
- company cell phones
- internet connectivity
- basic software and application issues
- Assist employees with routine technology questions and equipment setup.
- Coordinate the purchase, replacement, setup, and distribution of company computers, phones, monitors, and accessories.
- Assist with technology-related employee onboarding and offboarding.
- Maintain an organized inventory of company technology and equipment.
- Open, coordinate, and follow up on service tickets with the company鈥檚 managed IT provider.
- Monitor unresolved IT issues and make sure they are brought to completion.
- Perform basic equipment reboots, resets, and troubleshooting when appropriate.
- Help maintain simple technology instructions, procedures, and internal documentation.
- Assist with implementation of new systems, software, and technology.
- Identify recurring technology problems and recommend practical improvements.
- Know when an issue can be handled internally and when it should be escalated to outside IT professionals.
Company-Wide Support
- Be available to office employees and managers during normal business hours for routine administrative and technology needs.
- Help reduce unnecessary interruptions to senior leadership.
- Assist departments with small projects and coordination needs when capacity allows.
- Help document basic procedures and SOPs.
- Identify recurring administrative problems and suggest ways to make processes more efficient.
- Support company initiatives that improve organization, communication, and employee productivity.
- Other duties as necessary or assigned.
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What We鈥檙e Looking For:
- High school diploma required
- Education in an IT related field preferred
- 3 years of progressively responsible experience in executive support, office administration, IT coordination/help desk support, or a combination of related experience.
- Experience setting up computers, phones, printers, monitors, and office technology.
路聽聽聽 Experience working with an outside IT provider or managed service provider.
路聽聽聽 Familiarity with Google Workspace or similar business productivity platforms.
路聽聽聽聽Familiarity with AI tools and in using technology to improve efficiency.
路聽聽聽 Experience creating procedures, checklists, or SOPs
路聽聽聽聽Strong organizational and time-management skills.
路聽聽聽聽Excellent follow-through and attention to detail.
路聽聽聽聽Comfortable troubleshooting everyday technology issues.
路聽聽聽聽Strong written and verbal communication skills.
路聽聽聽聽Ability to prioritize multiple requests and work independently.
路聽聽聽聽Professional judgment and discretion when handling confidential information.
路聽聽聽聽Strong computer skills and willingness to learn new systems.
路聽聽聽聽Resourceful problem-solver who is comfortable researching solutions.
路聽聽聽聽Willingness to handle both large projects and small routine tasks.
路聽聽聽聽Ability to work effectively with employees at all levels of the organization.
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Physical Requirements:
The physical demands described below are representative of those required to perform the essential functions of the job, with or without reasonable accommodation. The position primarily involves office work and prolonged sitting, talking or hearing, use of hands and fingers, close visual work, and repetitive computer use. The employee may fairly often stand, walk, reach, push or pull, stoop, kneel, crouch, climb stairs, and visit active job sites. The employee may also:
- Frequently lift or exert force up to 10 pounds; occasionally up to 25 pounds.聽
- Typical office noise ranges from quiet to moderate. Job-site conditions may vary and require appropriate personal protective equipment.
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Ready to take the leap? Submit your resume today, and let's get you started on a fun, fulfilling career with Hamburg Overhead Door!