Customer Service and Inside Sales Representative

Job Title: Customer Service and Procurement Representative - Tonawanda

Company Name: Hamburg Overhead Door, Inc. (Buffalo Garage Door Solutions location)

Location: Tonawanda, NY

Hamburg Overhead Door owns Buffalo Garage Door Solutions and is Western New York's largest Garage Door Company.

Are you a dynamic and results-driven individual with a passion for customer service and a proven track record in sales? We are seeking a highly motivated Inside Sales Customer Service Representative to join our team at Buffalo Garage Door Solutions. As an integral part of our sales and customer service department, you will play a crucial role in fostering positive customer relationships while driving revenue growth through strategic sales initiatives.

Hamburg Overhead Door/Buffalo Garage Door Solutions is committed to offering its employees a comprehensive benefits package along with a great working environment. Below, you will find the exciting benefits that we are proud to offer.

· Competitive salary of at least $25-28 per hour.

· Comprehensive health, dental and vision insurance with an opt-out credit for medical available.

· 401K with a great employer match and vesting opportunity.

· Flexible Spending Accounts, Health Savings Accounts, Voluntary Benefits offered.

· Paid time off.

· Paid Holidays after 90 days.

· Professional development opportunities.

· Friendly and collaborative work environment.

If you are a goal-oriented individual with a passion for sales and customer service, we invite you to apply for this exciting opportunity at Buffalo Garage Door Solutions. Join us in delivering exceptional service and driving sales growth.

· Customer Engagement: Interact with customers via phone, email, and in person to provide exceptional service and address inquiries promptly.

· Sales Generation: Proactively identify and pursue sales opportunities by promoting our products/services, upselling, and cross-selling to maximize revenue. (Not cold calling!)

· Relationship Building: Cultivate and maintain strong relationships with existing customers to ensure customer satisfaction and loyalty.

· Product Knowledge: Develop a deep understanding of our products/services to effectively communicate their features and benefits to customers.

· Problem Resolution: Address customer concerns and issues in a timely and effective manner, collaborating with other departments as needed to ensure a positive resolution.

· Record Keeping: Maintain accurate and up-to-date customer records, sales activities, and other relevant information in our CRM system.

· Type up sales estimates, service/installation work orders.

· Show garage doors to customers in our showroom and use product and manufacturer knowledge to match customer with product best suited for them.

· Accurately process customer transactions such as orders, quotes or returns.

· Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

·        Identify potential suppliers

·        Negotiate contracts

·        Manage vendor relationships

·        Ensure timely delivery of products and services

· Work in a team environment to take care of our customers

· Pull small parts from our warehouse for our walk in customers

· Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software

· Follow company policies and procedures

· Perform other duties as assigned

· High School Diploma required; Bachelor’s degree preferred.

· Proven Customer Service Experience Required: Minimum of 3 years’ experience in customer service required.

· Sales Experience Required: Minimum of 2 years’ experience in inside sales required, with a demonstrable track record of meeting and exceeding sales targets preferred.

· Tech-Savvy: Proficient in using CRM software and other sales tools to streamline

processes and enhance productivity. Must be proficient in Microsoft Office Suite (Excel, Word, Power Point and Outlook).

· Customer-Centric: Strong customer service orientation with the ability to build rapport and establish positive relationships.

· Communication Skills: Excellent verbal and written communication skills, with the ability to articulate product features and benefits persuasively.

· Team Player: Collaborative mindset with the ability to work seamlessly within a team environment.

· Adaptability: Ability to thrive in a fast-paced environment, adapt to changes, and respond positively to challenges.

· Ability to prioritize

· Ability to multitask

· Ability to operate multiple line phone system

· Strong organizational skills

· Attention to detail

Schedule: Monday-Friday 8 a.m. to 5 p.m. and some Saturday’s 9 a.m-12 p.m. Work at local trade shows.

Hamburg Overhead Door, Inc. is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.