What are the responsibilities and job description for the Office Manager- Endodontics position at Hamburg Endodontics?
PRIMARY RESPONSIBILITIES:
Responsible for administering the day-to-day activities of the business office, including: patient and employee relations; staff interviewing/dismissal; management of marketing and communications efforts; ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as assigned.
SPECIFIC DUTIES
o Manage day-to-day operations of dental office
o Manage and direct staff assignments and activities, in accordance with office policies and applicable laws
o Manage compliance with OSHA, state and federal regulations
o Know and follow dental office contingency plan
o Stay current with trends, legislation and regulations in the dental profession o Manage patient financial accounts
o Manage the hiring and ongoing performance of staff
o Manage and update office computer systems
Patient Management
o Oversee patient relations and handle patient complaints
o Help explain office policy to patients
o Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)
o Monitor patient relations with regular patient satisfaction surveys
Staff Management
o Assign, direct and manage staff duties, as assigned by the dentist
o Determine staff schedules
o Recruit, interview and hire employees as directed by the dentist
o Orient and train new staff
o Organize staff training on OSHA and HIPAA compliance
o Display any posters required by federal, state or local law
o Monitor staff performance
o Conduct staff and salary reviews
o Coordinate team meetings
o Engage in conflict resolution
o Help arrange for staff CE
o Make business travel arrangements for dentist and staff
Records and State and Federal Regulations Management
o Help implement compliance with state and federal regulations
o Arrange for OSHA, HIPAA, and risk management training
o Maintain employment records
o Update and maintain employee policy manual
o Help dentist draft office policies
Marketing and Public Relations
o Oversee the design of marketing and promotional materials (print and electronic)
o Manage dental office advertising/recruiting ads for new staff
o Implement marketing strategies
o Coordinate event planning, conference travel, volunteer and mentorship opportunities, community outreach, and similar programs
o Assist with dental office facility management
Social Media
o Oversee the development and maintenance of pages on appropriate social media platforms, including the practice blog
o Supervise the creation of appropriate and engaging social media content
o Monitor and manage comments and questions that arrive via social media channels
o Develop and implement a strategy for handling negative reviews on sites such as Yelp
o Stay current with trends in the dental profession and social media in general
PERSONNEL REQUIREMENTS- Education/Experience
o High school diploma or equivalent; some college preferred
o Dental experience preferred
o Working knowledge of computers for word processing, insurance claims processing and records management. Open dental will be used in this practice- experience preferred but not required.
o Knowledge or experience in staff management
Interpersonal Skills
o Excellent communications skills
o Team player
o Conflict resolution experience
o Customer service or patient relations experience o Ability to communicate all concerns to the dentist
This job description is from: © 2017 American Dental Association. All Rights Reserved.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Salary : $60,000 - $65,000