HR Front Desk Coordinator - bilingual in Mandarin/Cantonese

We are looking for a motivated and people-centered HR Front Desk Coordinator who is passionate about supporting others and creating positive experiences. This role requires someone who is comfortable in a front-facing position, interacts confidently with employees, applicants, and partners, and approaches every interaction with empathy and professionalism.

Key Responsibilities:

Front Desk & Customer Support

• Serve as a secondary front desk receptionist, assisting walk-in applicants and employees
• Answer and route operator and HR-related phone calls professionally
• Provide clear, respectful, and empathetic assistance to all visitors and callers
• Offer translation support as needed to ensure clear communication

HR & Administrative Support

• Process applications for caregiving positions
• Assist with general HR-related administrative tasks
• Manage incoming and outgoing mail and the office drop-off box
• Support HR team members with day-to-day operational needs
• Cover for coworkers when needed

Training & Orientation Support

• Assist with setting up orientations, in-service sessions, and trainings
• Prepare sign-in sheets, materials, and refreshments
• Support room setup and cleanup before and after sessions

Qualifications:

• Previous retail or client-facing customer service experience required
• Experience in a medical or healthcare setting preferred
• Strong customer service skills with the ability to communicate clearly, respectfully, and professionally
• Comfortable addressing questions, concerns, and challenges with empathy and discretion
• Proactive problem solver with the ability to think critically and remain calm under pressure
• Able to balance policy, compliance requirements, and individual needs when resolving issues
• Highly organized, dependable, and takes ownership of responsibilities
• Adaptable, eager to learn, and able to manage multiple priorities in a fast-paced environment
• Genuine interest in HR work and supporting employees and applicants
• Committed to being a trusted, approachable resource for both internal and external teams
• Bilingual in Mandarin/Cantonese

Why Join Us?
We offer a supportive, collaborative work environment where employees are valued and have the opportunity to make a meaningful impact supporting caregivers and patients.

Benefits:
Health insurance
Dental insurance
Vision insurance
Flexible spending account
Life insurance
Paid time off
Paid holidays
Training Provided

About us:

Hamaspik HomeCare provides a variety of homecare services in the comfort of the patients’ homes. From the shores of Long Island to the Catskills Region, Hamaspik HomeCare has garnered an impressive reputation as the homecare agency of choice. Licensed by the NYS Department of Health and accredited by the Joint Commission, Hamaspik HomeCare has become known for its legendary support and extraordinary caring. As a member of NYSHA, we are an integral part of its aim to provide health and human service assistance to all New Yorkers.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 2 years (Required)

Language:

• Mandarin/Cantonese (Required)

Work Location: In person

Salary : $22 - $26