What are the responsibilities and job description for the Digital Pathology Application Specialist position at Hamamatsu Corporation?
The Digital Pathology Application Specialist provides in-house and in-field technical applications support for Hamamatsu's current and "next generation" range of Digital Pathology products. This position supports the sales division to help achieve sales and profitability goals within an assigned territory.
Responsibilities include:
- Provide technical support and training on Digital Pathology products, including troubleshooting and correct operating procedures.
- Deliver in-person and remote training sessions to meet customer expectations.
- Take ownership of customer issues and ensure timely resolution.
- Gain proficiency in current and new Digital Pathology technologies; assist with new product introductions.
- Collaborate with Marketing and Sales teams to develop educational materials and support sales objectives.
- Conduct product testing, evaluations, and optimize slide scanning workflows.
- Create technical content, reports, and presentations; schedule and deliver training.
- Represent the company at conferences, trade shows, and seminars as a technical expert.
- Build and maintain strong relationships with researchers, pathologists, and scientists.
- Participate in special projects and contribute to process or product improvements.
Required Qualifications:
- Bachelor of Science in Biology or related field
- Hands-on experience with digital pathology scanners, microscopes, or similar medical imaging systems, including diagnostic and troubleshooting capabilities.
- 3 - 5 years of Digital Pathology experience in clinical, research, or industrial setting with a practical focus on slide scanning
- 2 - 3 years of Customer Support experience
- 1 year of Microscopy experience
- Must be able to travel domestically and internationally. Typical travel is around 50 - 75%. Must have the ability to transport yourself to and from appointments.
- Strong communication, presentation and teaching skills
Preferred Qualifications:
- Master of Science, Biology
- PhD in biology field
- Understanding of CRM systems and linking service reports to assets is a plus.
- 2 yrs technical support experience
- 2 yrs instrument trouble shooting experience
- Digital Pathology experience
- Sales Experience
The target base salary for this role at commencement of employment is expected to be between $74,500 - $110,000 annually. Final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and qualifications.
Benefits
Hamamatsu offers a competitive salary and excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.
Referral Tier:2
This position may require working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).
Hamamatsu is an Equal Opportunity Employer. All applicants will receive fair and impartial consideration without regard to race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran status, gender identity, sexual orientation, or any other status protected by applicable law.
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It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.
Salary : $74,500 - $110,000