Compliance Specialist

Job Description

Are you looking to launch your career in the corporate world and build real, marketable skills in compliance? This is your opportunity.

Halsted Financial Services is hiring a Compliance Specialist to join our growing compliance team and we’re looking for the right person, not just the right resume. You’ll be the primary point of contact for all consumer complaints and disputes received through regulatory portals including the Better Business Bureau (BBB) and the Consumer Financial Protection Bureau (CFPB), as well as complaints submitted through mail and direct consumer correspondence.

You’ll also fulfill client-requested compliance records and contribute to the reporting and analytics that keep our department running at a high level.

No prior compliance or collections experience required. We invest in our people you’ll receive comprehensive training on all regulatory frameworks, processes, and systems from day one. If you’re reliable, detail-oriented, and ready to grow, we’ll give you everything you need to build a long-term career here.

About Us

Halsted Financial Services, LLC is a top-rated, fast-growing collection agency based in downtown Skokie, IL. We’ve built our reputation on integrity, compliance, and a genuine commitment to outstanding customer service — helping consumers navigate financial challenges with empathy and respect.

We’re proud of the culture we’ve built: a professional, team-oriented environment where people come to learn, grow, and make a real impact. Whether you’re just starting out or looking to take your career to the next level, Halsted is a place where your work matters and your growth is supported.

Our office is conveniently located with free parking and easy access via the Oakton–Skokie Yellow Line and multiple public transit options.

Complaint Specialist Key ResponsibilitiesComplaint Management

• Receive, log, and track all incoming consumer complaints submitted through regulatory and consumer agency portals (BBB, CFPB, state agencies, etc.).
• Investigate complaints thoroughly by reviewing account history, communication records, collector notes, and relevant documentation.
• Draft timely, professional, and compliant written responses in accordance with portal deadlines and internal policies.
• Coordinate with operations and compliance as needed to resolve escalated or complex complaint matters.
• Maintain accurate complaint tracking logs and ensure all responses, supporting documentation, and outcomes are properly recorded.
• Monitor complaints and portal inboxes daily to ensure no deadlines are missed.
• Identify and escalate recurring complaint themes or systemic issues to the Compliance Manager.

Consumer Dispute Processing

• Receive, log, and track all incoming consumer disputes submitted through mail, portal, or direct consumer correspondence.
• Verify dispute validity by gathering and reviewing supporting account documentation, payment history, collector notes, and communication records.
• Investigate each dispute thoroughly and determine the appropriate resolution in accordance with company procedures and applicable regulations.
• Communicate dispute outcomes clearly and professionally to consumers and clients within required timeframes.
• Ensure all dispute files are complete, well-documented, and stored in accordance with records retention policies.
• Identify and escalate disputes involving potential regulatory violations, legal risk, or systemic issues to the Compliance Manager.

Client Compliance Requests

• Fulfill client-requested compliance inquiries, including retrieval of account notes, call recordings, email correspondence, and SMS communication logs.
• Ensure all records requests are properly authorized, documented, and fulfilled within agreed SLA timelines.
• Coordinate with compliance and quality assurance teams to locate and compile requested records.
• Maintain a secure and organized system for tracking open and completed client requests.
• Assist with client audits and compliance reviews as requested.

Reporting & Analytics

• Maintain and update complaint and dispute tracking dashboards and logs on a daily and weekly basis.
• Compile complaint volume, response time, and outcome data for monthly compliance reports presented to leadership.
• Track trends in complaint types, portal sources, dispute outcomes, and resolution patterns to identify issues requiring attention.
• Assist in preparing data summaries and presentations for internal reviews, client reporting, and regulatory inquiries.
• Support the Compliance Manager with ad hoc reporting requests related to complaint and dispute activity.

General Compliance Support

• Assist the Compliance Manager with policy updates, training materials, and internal audits.
• Maintain accountability and ownership over all assigned compliance tasks.
• Take on additional administrative and operational tasks as assigned.

Preferred Skills and QualificationsRequired

• Strong written and verbal communication skills with a high level of attention to detail (critical for success in this role).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage multiple deadlines simultaneously and work independently.
• Strong organizational skills and the ability to maintain thorough and accurate records.
• Comfortable working with sensitive consumer and client information in a professional setting.
• Reliable, punctual, and able to follow structured processes and procedures.

Preferred

• Experience in an administrative, customer service, legal, or financial services role.
• Associate’s or Bachelor’s degree in Business, Administration, Paralegal Studies, or a related field.
• Experience handling sensitive documentation or records requests.
• Familiarity with data entry and case/ticket management systems.
• Basic experience with spreadsheets or reporting tools (Excel, Google Sheets, or similar).
• Prior experience is not required — we value reliability, accuracy, and a positive attitude.

Core Competencies

• Integrity & Confidentiality — Handles sensitive consumer and client data with the highest level of discretion.
• Attention to Detail — Produces accurate, thorough work product even under deadline pressure.
• Problem Solving — Investigates issues thoroughly and identifies appropriate, compliant resolutions.
• Communication — Produces clear, professional written correspondence across multiple channels.
• Adaptability — Embraces learning new regulations, systems, and processes as the role evolves.
• Analytical Thinking — Able to identify trends in data and communicate findings clearly to leadership.

Growth & Development

• Comprehensive compliance training and professional development support.
• Opportunity to expand responsibilities over time.
• Cross-training across additional compliance and operational functions.
• Potential for long-term growth within the compliance department based on performance.

Join us as a Complaint Specialist and become part of a vibrant team committed to delivering outstanding service! Your dedication will help us strengthen client relationships while advancing your career in a supportive environment that values your contributions.

Pay: $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How long is your commute to our office? 8001 Lincoln Ave, Skokie, IL 60077

Work Location: In person

Salary : $54,000