What are the responsibilities and job description for the Customer Experience Representative position at Halron Lubricants?
Halron Lubricants a trusted Lubricant distributor of over 95 years' experience with locations in Green Bay, WI Rapids, Madison and Milwaukee is seeking a highly motivated Customer Experience Representative (CXR) to work at our Green Bay location. Our service area includes Wisconsin, Upper Michigan, Minnesota, Iowa and Illinois.
Our Mission Statement: To deliver exceptional value and quality to our partners by being their distributor of choice, guided by strong family values and dedication to excellence.
As a member of our Customer Experience Team, you are responsible for establishing and maintaining profitable and positive relationships with customers on behalf of the company. You will represent the company with every customer interaction and will need to exemplify the company's core value of excellent customer experience by exceeding the customer's expectations. You will be the liaison between internal teams and customers with the goal of first call resolution.
Here's what we offer:
Full-Time, Core Hours: 8:00 am -5:00pm - Monday through Friday, some overtime
Hourly pay based on experience
Exceptional benefit package
We will provide you with training and the necessary tools to excel in a fast-paced, multitasking environment.
Responsibilities:
- Handle incoming calls from all customer types.
- Create customer sales orders when orders are placed via phone, email, or in person.
- Completes drum returns daily
- Assist walk-in customers with inquiries and purchases. Suggest additional products and give them appropriate flyers or sales information.
- Address anticipatory calls to select clients that provide an extra degree of value in terms of service and relationship building. Suggest additional products.
- Completes month end open order clean up
- Provide conflict resolutions for customer issues and updates by the end of the business day.
- Complete RFQs by working with sales and purchasing and communicating back to the customer.
- Gather full and accurate information from prospects and send information over to inside sales.
- Generate work orders for all customers.
- Prepares packing slips, following all safety regulations and internal requirements. Staples marketing materials to the packing slips as needed.
- Provide order updates and follow-up with select customers.
- Manages phone system and voicemail recordings, coordinate with IT for issue resolution
- Provide support to Sales Reps as needed
- Assists Marketing as needed.
- Responsible for completing walk-in prospective customer packets so they are always on hand.
- Prepare 3rd Party Shipments as required.
- Special projects as needed and other duties as assigned
Qualifications:
- Demonstrates ethical behavior with a positive, team-oriented mindset
- Consistently engages with customers in a courteous and professional manner
- Highly detail-oriented with a commitment to accuracy
- Self-motivated and capable of working independently
- Skilled at switching tasks, adapting to change, setting priorities, and managing time efficiently
- Excellent communication and active listening skills
- Customer-focused with the ability to adapt and respond effectively to a variety of customer needs and personalities.
- Ability to work with other departments and coordinate rush orders.
Come join our Customer Experience Team at Halron Lubricants! Apply today