What are the responsibilities and job description for the Product Surveillance Associate position at Halpin Staffing Services?
Job Title: Product Surveillance Associate III
Location: Sturtevant, WI option for hybrid flexibility following company policy
Hours: Monday-Friday, 8 hours 30-minute unpaid lunch, start time 7am-9am CST
Purpose: The Product Surveillance Associate III performs day-to-day tasks and provides technical data assessment of post-market events. This position plays an integral role in maintaining compliance with global regulations. The Product Surveillance Associate III works with supervision and requires a high degree of interaction with customers, health care professionals, and company employees.
Key Responsibilities:
Field inquiries received by phone, electronic or verbal correspondence and determine if it qualifies as a complaint; document reported issues according to applicable SOP(s).
Provide technical support and remote troubleshooting guidance as needed.
Review associated records, and contact users and customers to collect information on the treatment, product performance, functionality, etc.
Conduct periodic follow-up to close complaints in a timely manner.
Manage customer relationship and expectations during the course of the complaint investigation.
Complete investigations, which may include execution or coordination of product returns and subsequent evaluations, review of manufacturing records and ensuring proper approvals are obtained as part of closure.
Develop solutions to a variety of basic problems.
Support training program by completing assigned training in a timely manner.
Other Duties:
Support operational changes to improve efficiencies in all aspects of complaint handling.
Support internal and external quality system audits.
Evaluate complaints and determine if the submission of a Medical Device Report (MDR) or other Vigilance Report is required.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their supervisor.
This job description is an overview intended to describe the general nature and level of work being performed by individuals assigned to this job. The descriptions above are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. All employees may have other duties assigned at any time.
Pay is $18/hr.
This assignment will last 1 yr from start date