Program Coordinator (Hybrid)

Description

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. With over 2000 employees, 1,100 Account Executives and 40 sales offices across the United States, HALO is the global leader of our $25B industry. 

The Marketing Solutions team is looking for a Program Coordinator responsible for the execution and maintenance of all aspects of program-related operations. Projects include operations management of e-commerce sites, events and gifting programs, and special project distributions. This role will be responsible for utilizing internal and external resources to ensure the successful implementation, maintenance, and ongoing client and customer satisfaction with each project. 

• Manage project work to a deadline while maintaining accuracy and quality
• Assist in the management of the program to meet requirements as per contract SLA and client specifications
• Support Account Executives and Sales Associates with special client requests, events, and orders
• Own, or coordinate with shared services teams, assignments and follow-through of tasks including:

     *Day-to-day management of online stores, including managing new content additions and proofing/reviewing changes

     *Coordinating order fulfillment and shipping logistics

     *Running and formatting standard reports

     *Working with sales teams to track inventory availability for new launch or refresh

     *Developing long-term relationships among customers and colleagues

     *Tracking project changes and communicating relevant information with teammates

• Direct fulfillment team in quality assurance, project assembly setup, in-hands deadlines, and visual merchandising requirements as needed for each project
• Resolve customer service inquiries in a timely manner using a ticketing system
• Provide exceptional service as the liaison between internal departments, external clients, and end users
• Complete additional tasks as designated by supervisor 

Requirements

• Must be 18 years of age or older 
• High School Diploma or GED required. Associate’s degree preferred, or combination of education and experience
• 2 years of customer service experience 
• Strong and consistent attention to detail
• Excellent verbal and written communication skills
• Proven organizational and time management skills including the ability to prioritize multiple simultaneous projects and manage each to a deadline
• Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams)
• Discipline to work productively under minimal direct supervision
• Courage to take initiative, share ideas and suggest improvements
• Strong problem-solving skills and ability to make decisions
• Flexibility to work with a team, take on new responsibilities and adapt to changes

Compensation: The estimated hour rate range for this position is between $20.00 - $32.00 an hour. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information.  There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system. 

Application Deadline:  Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available. 

More About HALO:

At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That’s why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry.

• Career Advancement: At HALO, we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO’s influential global network, leadership opportunities, and diverse perspectives.
• Culture: We love working here, and we’re confident you will too. At HALO, you’ll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday’s limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability.
• Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you’ll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands.
• Flexibility: Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis. 

Salary : $20 - $32