Senior Client Success & Operations

Senior Client Success & Operations

Remote with 50% travel to support partner sites throughout the Northeast

Location: Northeast USA

Salary: $150,000 - $175,000

Role Overview

Your role is to be recognized as a thought leader and expert in precision diagnostics, leading with purpose and driving strategic partnerships aligned with our mission to save lives through early detection. As a Senior Client Success & Operations, you will partner closely with the HALO team and client leadership to manage accounts, drive growth across your assigned geography, and address complex operational and technological challenges while delivering measurable impact. You will mentor high-performing teams, champion innovation, and promote continuous improvement through dashboards and established KPIs. This is a unique opportunity to combine expertise, leadership, and passion to make a meaningful difference in patient outcomes.

Key Responsibilities

1. Analyze complex healthcare challenges and conduct client interviews to gather insights.
2. Develop strategic, data-driven recommendations to help clients adapt to market and regulatory shifts.
3. Redesign business processes to improve efficiency, service delivery, and cost structures.
4. Support solution implementation, measure outcomes, and drive continuous improvement.
5. Conduct quantitative and qualitative analyses and present insights to executive stakeholders.
6. Collaborate with cross-functional teams and lead defined workstreams within client engagements.

Account & Relationship Ownership

1. Own and manage HALO’s partner accounts in the Northeast region, serving as the strategic and operational lead.
2. Lead renegotiation of Fair Market Value (FMV) and operational terms to improve margins, efficiency, and long-term partnership stability.
3. Serve as the executive-level point of contact for escalations, performance optimization, and relationship management. 

AOE Enablement & Mentorship

1. Lead onboarding, shadowing, and ongoing coaching of Account Operations Executives (AOEs).
2. Mentor and develop AOE talent to ensure consistent launch quality and operational maturity.
3. Provide direct enablement support for new AOEs

Qualifications

1. Master’s degree in healthcare administration (MHA), Public Health (MPH), Health Services Administration (MHSA) or related field.
2. 3 years of proven consulting, professional services experience
3. Strong academic track record and analytical skills.
4. Legal authorization to work in the U.S. without sponsorship.
5. Flexibility to travel (often up to ~50%).
6. Ability to work collaboratively and communicate effectively. 

Work Environment

1. Project-based consulting assignments.
2. Frequent interaction with client teams and internal practice experts.
3. Opportunities for professional development and progression in consulting paths.
4. The upside of professional services paired with startup variety and lifestyle—plus the opportunity to grow with a rapidly scaling healthcare technology company. 

Physical & Work Requirements (Essential Functions)

• Ability to stand, walk, and move throughout the clinic for extended periods
• Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
• Ability to communicate clearly and effectively with patients, families, and staff, both verbally and in writing.
• Ability to follow infection-control, safety, and clinical protocols.

Equal Employment Opportunity

HALO Precision Diagnostics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation / ADA

HALO Precision Diagnostics is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. We provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to apply for this position or to perform the essential functions of the role, please notify the Human Resources department.

Employment Relationship

Employment with HALO Precision Diagnostics is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Join HALO Precision Diagnostics and be part of a team that is transforming healthcare through early detection and personalized, precision-focused care!

Salary : $150,000 - $175,000