Receptionist - River Mills

Job Title: Receptionist

Location: River Mills Assisted Living - Chicopee, MA 01020

Hours: Part Time

Job Description:

Responsible for operating telephone/communication center and serving as the information/referral center

for all residents, staff, and departments. Provides services and support to staff in a manner that meets or

exceeds community expectations.

Duties and Responsibilities:

The following essential functions are the fundamental job duties of the position to be completed with or

without appropriate reasonable accommodation. 

Answers incoming telephone calls in a cheerful and marketing-oriented way, determines purpose

of callers, and forwards calls to appropriate personnel or department. 

Retrieves messages from voice mail and forwards to appropriate personnel. 

Takes and delivers messages or transfers calls to voice mail when appropriate personnel are

unavailable. 

Answers general questions about the community and provides callers with address, directions,

and other information and refers other specific questions to appropriate staff. 

Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate

personnel. 

Receives, sorts, and routes mail, and maintains and routes publications. 

Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming

faxes. 

Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when

necessary. 

Performs other clerical duties as needed, such as filing, photocopying, and collating. 

Collects rent checks from residents and family members and provides needed information to

Business Office Manager. 

Collects money for meal tickets, etc. 

May perform other duties as assigned.

Minimum Qualifications: 

High school diploma or general education degree (GED); or one to three years related experience

and/or training; or equivalent combination of education and experience. 

Able to read and comprehend simple instructions, short correspondence, and memos. Able to

write simple correspondence. 

Able to effectively present information in one-on-one and small group situations to customers,

clients, and other employees of the organization. 

Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's. 

Able to apply common sense understanding to carry out detailed but uninvolved written or oral

instructions. Able to deal with problems involving a few concrete variables in standardized

situations. 

Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier.

Able to work various schedules and shifts as needed. 

Experience with Microsoft Word, Outlook and Excel.

If you are interested in applying or know someone to refer for the position please e-mail resume to

Jaime Girard at jgirard@HallKeen.com