What are the responsibilities and job description for the Patient Care Coordinator position at Hall Orthodontics?
Patient Care Coordinator
Hall Orthodontics – Nashville, TN
Full-Time | In-Person
Hall Orthodontics is looking for an energetic, organized, and dependable Patient Care Coordinator to join our team!
This is a patient-facing position that plays an important role in both the day-to-day flow of our office and the long-term relationships we build with our patients and families. The Patient Care Coordinator helps manage patient scheduling, communication, follow-up, and our orthodontic observation program.
The ideal candidate is warm and personable, exceptionally organized, comfortable managing a busy schedule, and proactive about following up with patients and parents. We are looking for someone who takes ownership of their responsibilities, notices the details, follows through, and genuinely enjoys helping people.
Responsibilities
Patient Care & Observation Coordination
Our observation program allows us to monitor younger patients who aren't quite ready to begin orthodontic treatment. The Patient Care Coordinator will take ownership of helping these patients and families stay connected with our practice until the timing is right for treatment.
Responsibilities include:
- Manage and maintain our orthodontic observation program
- Schedule and coordinate observation appointments
- Track patients who are due or overdue for observation visits
- Proactively contact parents to schedule needed appointments
- Maintain accurate patient information and follow-up records
- Ensure patients do not become lost to follow-up
- Communicate with patients and parents regarding upcoming visits and next steps
- Coordinate the transition of patients from observation into treatment when appropriate
- Build relationships with patients and families throughout their time with our practice
Scheduling & Front Office
- Answer incoming calls professionally and enthusiastically
- Schedule, confirm, reschedule, and manage patient appointments
- Help maintain a productive and efficient patient schedule
- Greet patients and families warmly as they arrive and depart
- Communicate with patients by phone, text, and email
- Make patient care and follow-up calls
- Update patient demographics and other information
- Request records and information from referring dental providers
- Assist with patient correspondence and mailings
- Work closely with the clinical team and doctor to anticipate scheduling and patient needs
- Assist with additional administrative and front-office responsibilities as needed
Who We're Looking For
We are looking for someone who is:
- Positive, friendly, and genuinely enjoys working with people
- Dependable and punctual
- Highly organized and detail-oriented
- Comfortable working in a fast-paced environment
- Confident communicating with both adults and children
- Professional and articulate
- Able to multitask while maintaining accuracy and attention to detail
- Comfortable with computers and learning new technology
- Able to work independently and take ownership of responsibilities
- Proactive and able to identify what needs attention
- A strong problem solver
- Quick to learn and adaptable to change
- Calm and focused under pressure
- Receptive to feedback and committed to continued growth
- Respectful and supportive of fellow team members
Most importantly, we're looking for someone who understands that great patient care is more than scheduling an appointment. It's remembering the details, following through, building relationships, and making patients and parents feel genuinely cared for.
Experience
Previous dental or orthodontic experience is a plus, but we are willing to train the right person.
Experience in any of the following areas may be a great fit:
- Dental or orthodontic front office
- Medical scheduling
- Patient coordination
- Customer service
- Hospitality
- Administrative support
- High-volume scheduling or reception
Strong customer service, communication, organization, and follow-through are essential.
What We Offer
- Competitive hourly compensation based on experience
- Full-time position
- Paid time off
- Paid holidays
- 401(k)
- 401(k) matching
- Supportive, team-oriented work environment
- Opportunity to build a career in orthodontics
About Hall Orthodontics
At Hall Orthodontics, we want our patients to feel comfortable and cared for from their very first interaction with our office. We work hard, support one another, and take pride in creating an upbeat, professional environment for our patients and our team.
If you're someone who brings positive energy to work, enjoys staying busy, takes pride in doing things well, and loves building relationships with patients and families, we'd love to meet you.
Job Type: Full-time
Work Location: In person
Location: Nashville, TN 37205
To Apply:
Please submit your resume through Indeed or email to: info@mhallortho.com. We look forward to learning more about you!
Pay: $18.00 - $25.00 per hour
Expected hours: 36.0 – 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Professional development assistance
Work Location: In person
Salary : $18 - $25