What are the responsibilities and job description for the Office Assistant position at Hales Bar Marina?
Looking for someone who can keep things running smoother than a glassy day on the river.
We need an Office Assistant who can handle the day-to-day, help our guests, and keep us organized behind the scenes.
What you'll be doing:
- Answering phones & helping customers
- Booking rentals & answering questions
- Light office/admin work
- Keeping things organized
- Helping wherever needed - it's a marina, we wear a lot of hats
What we're looking for:
- FRIENDLY & outgoing personality
- Reliable
- Basic computer skills
- Able to multitask in a fast-paced environment
- Bonus if you love the water good vibes
Key Responsibilities:
- Welcoming Guests: Greet guests upon arrival and provide a positive first impression.
- Managing Reservations: Taking and confirming reservations, handling cancellations, and managing online and phone bookings.
- Handling Check-ins/Check-outs: Process guest check-ins, assign rooms, and manage check-out procedures.
- Managing Phone Calls: Answer phone calls, route them appropriately, and provide callers with the necessary information.
- Addressing Guest Inquiries: Respond to guest questions, concerns, and requests.
- Processing Payments: Manage transactions, verify credit card information, and issue receipts.
- Maintaining Records: Keep accurate records of guest reservations, payments, and other relevant information.
- Maintaining a Clean and Organized Reception Area: Ensure the reception area is presentable and well-maintained.
- Providing Information: Offer information about hotel amenities, local attractions, and services.
- Escalating Issues: Refer difficult guest situations to management when necessary.
Essential Skills and Qualifications:
- Excellent Communication and Interpersonal Skills: Ability to communicate effectively with guests and colleagues.
- Customer-Focused Mindset: Prioritizing guest satisfaction and providing a positive experience.
- Attention to Detail and Organizational Skills: Maintaining accurate records and ensuring efficient operations.
- Problem-Solving Skills: Effectively addressing guest issues and resolving conflicts.
- Computer Literacy: Familiarity with hotel reservation software, point-of-sale systems, and basic computer programs.
- Ability to Multitask and Work Under Pressure: Handling multiple tasks simultaneously and remaining calm in busy situations.
- Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays.
- Education: A high school diploma or GED is required. Prefer experience in customer service or hospitality.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
People with a criminal record are encouraged to apply
Ability to Commute:
- Guild, TN 37340 (Required)
Work Location: In person
Salary : $15