Starts Coordinator

The Starts Coordinator will provide primary administrative support to Construction departments.  Duties include:

• Maintaining and managing the Pre-start Tracker including ordering Engineered Plans, Site Plans, PM Approval, Permit Submittal, Receiving Permits, construction loan requests, ratifying design addenda.
• Working with various municipalities to coordinate permit submittals.
• Coordinating with water meter installation.                                    
• Preparing start packets for the Construction team.                                    
• Ordering and distributing materials/supplies that support Construction and Construction offices.                                    
• Performing daily IHMS, Closing Tracker, Construction Tracker, and Sales Tracker updates.                                    
• Exhibiting a proficiency in the Sales and Construction processes.
• Creating standard operating processes.                                    
• Compiling weekly/monthly/quarterly reports for the Office Manager.
• Participating in long- and short-term planning for business goals and objectives.                                    
• Serving as a liaison to Construction Management and Superintendents.
• Answering, screening, and forwarding incoming phone calls.
• Overseeing mail deliveries, packages, and couriers.                                    
• Processing all new home contracts, documentation uploads, and data entry in IHMS.                                                                                                          
• Provide backup for the department by reviewing new home sales contracts for accuracy before submitting for ratification, reviewing spec home setups for accuracy, scheduling closing related appointments with buyers, completeness, and best selection practices.                                  
• Always look, dress and speak professionally.                                    
• Other duties as assigned.

Education

• Required: High School diploma or GED

Experience / Qualifications

• Required: At least two years' Sales or Customer Service experience

Skills / Abilities

• Strong customer service orientation and ability to adapt/respond to different personality types                                    
• Strong emphasis on quality of service and follow up                                    
• Detail-oriented                                    
• Excellent time management                                    
• Excellent communication and listening skills                                    
• Critical thinking skills                                    
• Organized with attention to detail                                    
• Ability to create and follow processes                                    
• Proficiency with e-mail, spreadsheets, etc.                                    
• Self-starter

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds, occasionally