What are the responsibilities and job description for the Inside Sales Representative position at HairClub?
A Day in the Life of an Inside Sales Representative
Luxury Prospect Engagement & Appointment Conversion — Handle a high volume of inbound and outbound interactions across phone, chat, and digital platforms (including RingCentral and Salesforce). Engage prospects with warmth, empathy, and authority to understand their goals and challenges. Convert these conversations into scheduled, in-person Hair Health Consultations, articulating the value of meeting with a Certified Hair Loss Specialist.
Collaborative Handoff & Relationship Building — Partner closely with Certified Hair Loss Specialists in assigned regions to ensure a seamless, “warm handoff” from the call center to the in-person consultation. Proactively follow up with prospects to confirm appointments, reinforce value, and sustain excitement leading up to their visit. Reconnect with clients who have paused or abandoned the scheduling process to re-engage them with empathy and renewed motivation.
Lead Nurturing & Follow-Up Management — Monitor and follow up with all prospects who schedule online, call in, or submit interest forms. Ensure no opportunity goes unaddressed by maintaining continuous outreach and communication until a successful appointment is completed.
CRM Accuracy & Operational Excellence — Maintain precise and timely documentation of all prospect interactions, outcomes, and notes in Salesforce. Uphold brand presentation and workspace standards, ensuring consistency with HairClub’s image of excellence. Participate in ongoing training to refine tone, communication, and conversion techniques
ADDITIONAL RESPONSIBILITIES
• Deliver a white-glove, luxury-level experience in every conversation—professional, confident, and human.
• Demonstrate in-depth knowledge of HairClub’s premium services, treatments, and personalized solutions.
• Partner with Certified Hair Loss Specialists by region to ensure alignment between scheduled appointments and local center readiness.
• Manage multiple communication channels (phone, chat, SMS, and email) with speed and consistency.
• Execute proactive outbound campaigns to re-engage leads, recover abandoned bookings, and drive new consultations.
• Maintain confidentiality of client information and demonstrate discretion in all communications.
• Achieve or exceed established appointment and attendance goals. Each agent is accountable for producing a minimum of 50 in-person shows bi-weekly.
• Contribute to continuous improvement by identifying client feedback trends and recommending enhancements to the prospect journey.
QUALIFICATIONS
- Bilingual (English/Spanish) strongly preferred.
- Minimum 3 years of luxury brand, consultative sales, or high-end service experience (call center or hospitality).
- Proven success in high-touch client engagement and relationship development.
- Proficiency with Salesforce CRM and RingCentral preferred.
- Outstanding verbal communication, emotional intelligence, and follow-through.
- Demonstrated ability to multi-task, prioritize, and perform under time constraints.
- Self-motivated, coachable, and driven by performance excellence.
- Must be available for evenings and weekends (initial shift: 11:00pm - 8:pm ., 5 days per week).
Receive the best benefits in the industry, including.
- This position is based in our Boca Raton Florida call center and has a potential salary of $70,000 with potential to earn over $100,000 with targeted commissions for show rates.
- Leads and sales appointments are provided to you from our corporate marketing platform.
- Paid vacation days, paid holidays, and personal days starting the day you are hired!
- Comprehensive health benefits (medical, dental, life insurance and more)
- A 401(k)-retirement savings plan with company match after one year!
- Tuition reimbursement after one year!
- Company-paid training when you are hired and throughout your career with HairClub.
Are you ready to make money and start a rewarding adventure? Apply now!
HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.
Salary : $70,000