What are the responsibilities and job description for the Salon Receptionist position at Hair Express?
Job Overview
Are you a friendly, energetic individual with a passion for delivering exceptional customer service? We’re seeking a Salon Receptionist to be the welcoming face of our salon, managing appointments, assisting clients, and ensuring a smooth and enjoyable experience for everyone who walks through our doors. If you thrive in fast-paced environments and love connecting with people, this position is perfect for you!
Responsibilities
- Greet clients warmly upon arrival, creating a positive first impression and ensuring they feel valued and comfortable.
- Manage appointment scheduling efficiently using our POS (Point of Sale) system, confirming bookings and handling walk-ins with professionalism.
- Answer incoming phone calls with excellent phone etiquette, providing information about services, pricing, and available appointments.
- Assist clients with product demos and upselling opportunities to enhance their experience and promote salon retail products.
- Handle cash transactions accurately through cashiering processes, including cash handling and basic retail math calculations.
- Maintain the cleanliness and organization of the salon
- Support the team by supervising front desk operations during busy periods, ensuring smooth flow and excellent customer service.
Skills
- Familiarity with POS systems, cashiering procedures, and retail math to handle transactions efficiently.
- Friendly and professional phone etiquette and customer service skills to create positive interactions over the phone and in person.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Basic math skills for cash handling and retail transactions; experience with merchandising and stocking is advantageous.
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $15