What are the responsibilities and job description for the EXPERIENCED SERVICE ADVISOR - Ford trained preferred position at Haidlen Ford?
Service Advisor
Great pay for productive and capable advisor.
Qualifications
Minimum 2 years dealership experience needed. Ford dealership history a major plus.
Education
High school diploma or the equivalent.
or One to three years related experience and /or training; or equivalent combination of education and experience.
Licenses
Driver's License
Other
Ability to read, comprehend, and follow instructions.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
move throughout the company facility for most of the shift.
spend time outdoors in the weather and elements.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
5 lbs to 50 lbs
on a regular basis
Reaching and/or lifting overhead
on a regular basis
Climbing
into large trucks
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Determine costs and completion date. Communicate repair time to customer.
Analyze progress to make sure of efficiency and high quality.
Delegate jobs to technicians dependent upon skill level and utilize current resources.
Ascertain the correct part numbers on repair orders and help the parts department pull and post parts prior to the start of the job.
Do not make commitments to customers that cannot be met, or are not likely to be met. Keep the customers expectation levels where they will be met.
Aid the service department manager in establishing and keeping a proficient service department with excellent customer satisfaction.
When needed, aid technicians if they have having trouble completing service work.
Perform estimates for wreck and internal repairs.
Complete cashier transactions when needed.
Adhere to procedures for timely and proficient dealing of warranty items such as correct storage.
Become familiar and proficient with all phases of the computer system needed for parts and service management.
Start and finalize repair orders for warranty, customer paid, and internal repair.
Deal with customer complaints reasonably, demonstrating a positive attitude and empathy, and showing our commitment to excellent customer service.
Greet customers straight away and in a considerate and friendly manner.
Conduct telephone transactions courteously, and quickly.
Provide excellent customer service for all customers both external and internal.
Sell supplementary services by notifying the customer of service special or additional work that is needed on their vehicle.
Notify customers of any delays, changes, or additional work that is required.
Confer special attention on repeat repairs to make sure the issue is corrected.