What are the responsibilities and job description for the Inside Sales & Parts Sales position at HAGLER Process?
Inside Sales & Parts Sales
Company: HAGLER Process
Location: 3200 Riverside Dr, Chattanooga, TN 37064
Schedule: Monday–Friday | 8:00 AM–4:00 PM
Job Type: Full-Time | Salary | In-Person
Compensation: $45,000–$60,000 annually, depending on experience
About HAGLER Process
HAGLER Process is an industrial pumps and process equipment distributor and value-added service provider serving manufacturing and industrial customers across Tennessee and beyond. We provide trusted equipment, responsive service, and reliable solutions backed by technical expertise and a commitment to helping our customers operate safely, efficiently, and reliably.
Our capabilities include equipment sales, pump repair, field service, reliability solutions, reverse engineering, machining, and technical support for a wide range of industrial applications.
Position Summary
HAGLER Process is seeking an Inside Sales & Parts Sales professional to join our Chattanooga team. This position will support customers, outside sales representatives, and our service operations by identifying and sourcing replacement parts and equipment, preparing quotes, processing orders, and helping customers find the right solutions for their applications.
The ideal candidate is organized, responsive, detail-oriented, and comfortable working in a technical, customer-focused environment. This role requires the ability to manage multiple requests, communicate effectively with customers and vendors, and follow opportunities from the initial inquiry through quotation and order fulfillment.
Key Responsibilities
- Respond to customer inquiries for new or replacement parts, pumps, and process equipment
- Identify and source appropriate parts and equipment based on customer needs, equipment information, drawings, manuals, and manufacturer resources
- Prepare accurate and timely customer quotes
- Follow up on open quotes and sales opportunities
- Process customer purchase orders and coordinate order fulfillment
- Communicate with manufacturers and vendors regarding pricing, availability, lead times, and technical information
- Assist customers with identifying replacement and spare parts for existing equipment
- Support outside sales engineers with quotations, product information, pricing, and order coordination
- Work closely with the service department to identify and quote parts required for repairs and rebuilds
- Maintain accurate customer, quote, order, and product information within company systems
- Monitor outstanding orders and communicate updates regarding availability, lead times, and shipment status
- Develop familiarity with HAGLER Process product lines, manufacturers, and industrial applications
- Build strong, professional relationships with customers, vendors, and manufacturer representatives
- Identify opportunities for additional parts, equipment, and service needs when appropriate
- Provide responsive customer service throughout the sales and order process
Qualifications
- Previous experience in inside sales, parts sales, customer service, industrial distribution, or a related role preferred
- Experience with pumps, rotating equipment, mechanical equipment, industrial parts, or manufacturing environments is a plus
- Strong communication and customer service skills
- Ability to read and interpret equipment information, part numbers, manuals, drawings, and technical documentation
- Strong organizational skills and attention to detail
- Ability to manage multiple quotes, orders, and customer requests simultaneously
- Comfortable communicating with customers and vendors by phone and email
- Proficiency with Microsoft Office and general business software
- Ability and willingness to learn technical products and industrial applications
- Dependable, professional, and able to work effectively as part of a team
What We’re Looking For
We are looking for someone who enjoys helping customers, solving problems, and keeping things moving. You do not need to be an engineer, but you should be comfortable learning technical products and understanding how different parts and equipment fit into industrial applications.
Success in this role requires a combination of customer service, sales initiative, technical curiosity, organization, and follow-through.
Compensation & Schedule
Salary: $45,000–$60,000 annually, depending on experience
Schedule: Monday–Friday | 8:00 AM–4:00 PM
Location: Chattanooga, TN
This is a full-time, in-person position based at the HAGLER Process Chattanooga office.
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $45,000 - $60,000