Customer Service Manager

Responsibilities

• Provides direct leadership to the front end department crew members including: planning and assigning work, conducting performance evaluations, coaching sessions and administering discipline when needed, providing training and development opportunities, rewarding crew members, addressing complaints and resolving problems.
• Actively participates, trains and mentors front end department crew members to enthusiastically provide outstanding guest service during their checkout experience.Demonstrates, communicates, and coaches guest service expectations to all crew membersby setting and leading the example.
• Manages training process for all new front end crew members through their probationary period including completion of onboarding activities and department specific training videos on the in-house LMS. Completes and submits documentation to Human Resources including Fresh Sheets and New Hire Training Guides.
• Ensures execution of all company programs and corporate promotions at store level by working directly with the Front End Operations Specialist.
• Maintains a consistent presence in the Front End and is present during peak hours to ensure the queue of 3 service level standard.
• Follows “opening sequence” expectations (express and mainline alternating).
• Responsible for effective utilization of labor management tools and for meeting and exceeding department labor goals and guest care standards.
• Creates and maintains weekly and daily schedules and makes changes as necessary to ensure the needs of the business are met efficiently and effectively. Ensures breaks and lunches are scheduled in a timely manner with the consideration of the needs of the business and in accordance with current labor laws and union guidelines.
• Coaches and cross-trains Assistant GSM and PIC’s in every aspect of GSM role ensuring their ability to transparently assume the GSM role in the absence of the GSM.
• Maintains inventory of all departmental supplies.
• Manage loss prevention efforts for the department in order to minimize losses and to ensure safe shopping and working conditions.
• Maintains an open door of communication with crew members. Communicates expectations and all essential information to crew members and follows up by inspecting whatis expected. Utilizes the Front End communication book effectively and follows up to make sure crew members are utilizing the communication book.
• Maintains accurate records for damaged/spoiled merchandise in accordance with company policies and procedures.
• Complies with all food and workplace safety rules and regulations.
• Ensures safety, cleanliness, and sanitation of work area and equipment.
• Works towards acquiring product knowledge within all departments in order to respond to guest questions and provide informative information about merchandise.
• Stays updated on weekly specials, coupons and other company promotions that encourage an environment that delights our guests.
• Works in and cultivates a team oriented work environment that inspires collaboration and cooperation.
• Store is open seven days a week and may require weekend, holiday and shift work.
  
  

Qualifications:

• 2 years department operations experience or equivalent education to be knowledgeable and familiar with the nature and duties of every position within the department.
• Business management degree preferred.
• Must have the ability to teach all fundamentals of the front end department operations.
• Knowledge of fundamental management concepts, practices and procedures related to guest service and retail operations.
• Ability to follow instructions and procedures for proper handling of cash register, payment terminal and other checkstand machinery.
• Strong work ethic with ability to follow instructions and procedures applying effective time management skills.
• Ability to comprehend, interpret and analyze instructions, correspondence, government regulations, financial reports, legal documents, packing lists, manifests, pick sheets/fulfillment orders, inventory count sheets, movement/volume reports.
• Proven success with mentoring, motivating and leading a team.
• Math skills necessary, but not limited to: the ability to add, subtract, multiply and divide, follow recipes, gross margins, markup and percentages, analyzing variance, completing reports, budgeting labor and sales, completing sales transactions and calculating discounts.
• Ability to use Microsoft Office suite.
• Excellent communicator with ability to professionally and courteously interact with guests, crew members, store management team, corporate sales managers and leadership. This includes answering telephone calls and using in-store intercom system.
• Ability to work with cleaning chemicals and detergents in order to clean and sanitize tools using without allergic reaction.
• Ability to work around food ingredients, produce and spices without allergic reaction.
• Must be at least 18 years of age due to equipment use and work environment.
• Current State Food Handler’s Permit must be maintained.

Work Environment:

Work space will be primarily in front of store with exposure to front entrance and occasional work outdoors.

May be required to join a labor union.

Physical activity: Lifting, standing/walking, bending, twisting, reaching, fingering, pushing/pulling, sitting

Tools And Equipment

Cash register, EBT system, computer, printer, telephone, shopping cart, garbage compactor, bailer, pallet jack, flat bed, hand truck, ladder, calculator, box knife, mop, broom, floor squeegee.

Cleaning supplies: hand soap, hand sanitizer, glass and multi-surface cleaner, floor cleaner.

Personal Protective Equipment: N/A

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Pay Transparency

Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications.Candidates with unique qualifications may be considered for compensation above this range.Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually),bereavement pay, and retirement benefits (pension and/or 401k eligibility).[If applicable:]Associates in this position may be eligible for a quarterly bonus. Applications are accepted on an on-going basis.

• For roles in Washington State:Sick payand PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.
  
  

Employer Description

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

The pay range is $25.78 to $28.78 per hour. Starting rates will vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement.

Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (between 7-9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility

Close Date: 07/13/2026

This job description is representative only and is not exhaustive of the possessed skills or responsibilities and tasks that a crew member in the position may be required to perform. Haggen reserves the right to request and require crew members to perform other tasks depending on circumstances and emergencies. All crew members must comply with Company policy and applicable laws.