What are the responsibilities and job description for the Data Entry Clerk position at Hagadone Media Group?
Job Summary
The Data Entry Clerk is responsible for supporting office operations by accurately entering data, verifying billing information, and providing high-quality customer service. This role requires attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced, deadline-driven environment.
Position Duties & Responsibilities
- Process and enter customer orders accurately into internal systems
- Verify billing information and ensure invoices are accurate before submission
- Answer and direct calls on a multi-line phone system, providing prompt and courteous service
- Respond to customer inquiries and resolve issues efficiently
- Maintain accurate records and files for billing, orders, and customer accounts
- Assist with general office tasks as needed to support department operations
- Collaborate with team members to ensure workflow efficiency and data accuracy
Qualifications
- Proven customer service skills with professional, courteous communication
- Ability to multitask effectively in a busy, deadline-driven environment
- Strong organizational skills and keen attention to detail
- General computer proficiency; familiarity with office software preferred
- High school diploma or equivalent required
Physical Requirements
- Ability to remain in a stationary position for extended periods while entering data, processing orders, answering customer inquiries, and completing administrative tasks.
- Frequently operate a computer, keyboard, mouse, telephone, multi-line phone system, calculator, printer, scanner, and other standard office equipment.
- Ability to communicate clearly and professionally with customers, coworkers, vendors, and management through telephone, email, and in-person interactions.
- Frequently read, review, and verify customer information, billing records, invoices, order details, reports, and other written or digital documents.
- Ability to perform repetitive hand and wrist movements associated with typing, data entry, filing, and operation of office equipment.
- Ability to maintain accuracy, focus, and attention to detail while entering information, verifying records, and managing multiple priorities.
- Ability to move throughout the office to retrieve files, collaborate with team members, and access office equipment and supplies.
- Occasionally lift, carry, push, or pull office supplies, files, packages, or equipment weighing up to 20 pounds.
- Ability to sit, stand, walk, bend, and reach as needed to perform routine office duties.
- Ability to work effectively in a fast-paced environment with frequent interruptions and changing priorities.
- Ability to work occasional extended hours or adjusted schedules to meet deadlines and department needs.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Benefits
- Work around other like-minded, driven, caring people in a culture that feels like a family
- Comprehensive benefits package including health, dental, vision, retirement plan, paid time off, and professional development opportunities
Hagadone Communications is an Equal Opportunity Employer and values diversity in its newsroom and workplace.