What are the responsibilities and job description for the Quality Investigator position at Hafele Brand?
Häfele America Co. at a quick glance:
- We are the largest subsidiary of a privately-held, global powerhouse in the areas of LED lighting, cabinet and furniture hardware, kitchen organization and much more.
- We offer a strong benefits package including medical, dental, 401(k) with company match, employee discount and other perks.
- There’s a very good reason 41% of our employees have been with us for over ten years – we hire the best, treat people well and truly provide a family atmosphere that works hard and plays to win.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conducts investigation of open service requests. Responds timely to Customer Service with investigation results. Reviews and closes approved QMs in a timely manner.
- Ensures that 'nonconforming' products related to QMs is quarantined in a timely manner, and affected personnel is notified.
- Responds to inquiries pertaining to Service requests, non-conforming product, or spare part requests.
- Collects and maintains assigned quality records and metrics.
- Periodically reviews QMs, quality notifications, in SAP, and informs management when trends occur.
- Performs 5S activities in Quality area.
- Performs Weekly Cycle Counts
- Process RMA’s including receiving, preparation for storage and ‘put away’.
- Performs pick/pack audits for Item verification and accuracy.
- Perform additional inspections and audits throughout the distribution process.
- In the absence of warehouse personnel, the Quality Investigator may be required to perform additional responsibilities such as assisting in IB receipts, put-away, picking, and packing.
- Other special projects and duties may be assigned, as needed.
- PIT (Cherry Picker) forklift experience required.