Quality Investigator

Häfele America Co. at a quick glance:

• We are the largest subsidiary of a privately-held, global powerhouse in the areas of LED lighting, cabinet and furniture hardware, kitchen organization and much more.
• We offer a strong benefits package including medical, dental, 401(k) with company match, employee discount and other perks.
• There’s a very good reason 41% of our employees have been with us for over ten years – we hire the best, treat people well and truly provide a family atmosphere that works hard and plays to win.

ESSENTIAL DUTIES AND RESPONSIBILITIES   

• Conducts investigation of open service requests. Responds timely to Customer Service with investigation results. Reviews and closes approved QMs in a timely manner.
• Ensures that 'nonconforming' products related to QMs is quarantined in a timely manner, and affected personnel is notified.
• Responds to inquiries pertaining to Service requests, non-conforming product, or spare part requests.
• Collects and maintains assigned quality records and metrics.
• Periodically reviews QMs, quality notifications, in SAP, and informs management when trends occur.
• Performs 5S activities in Quality area.
• Performs Weekly Cycle Counts
• Process RMA’s including receiving, preparation for storage and ‘put away’.
• Performs pick/pack audits for Item verification and accuracy.
• Perform additional inspections and audits throughout the distribution process.
• In the absence of warehouse personnel, the Quality Investigator may be required to perform additional responsibilities such as assisting in IB receipts, put-away, picking, and packing. 
• Other special projects and duties may be assigned, as needed.
• PIT (Cherry Picker) forklift experience required.