Hybrid Customer Service Representative

Hybrid Customer Service Representative / Veterinary Assistant

Hadlock Veterinary Clinic – Port Hadlock, WA

Are you a people person who loves animals just as much as their humans? Do you want a role where you can combine client service, patient care, and hands-on learning? Hadlock Veterinary Clinic is looking for a friendly, compassionate, and motivated team member to join us as a Hybrid Customer Service Representative / Veterinary Assistant.

This position is perfect for someone who enjoys the fast-paced energy of a veterinary front desk and wants the opportunity to grow into (or continue developing) clinical veterinary assistant skills. You'll be a vital part of creating the warm, caring experience our clinic is known for—whether you're greeting clients or assisting in the exam room.

Our well-established, trusted clinic proudly serves the Port Hadlock community and surrounding areas. With five experienced doctors and a newly renovated, state-of-the-art facility, this is an exciting time to join a supportive team that values learning, growth, and teamwork.

What You'll Do

Customer Service Responsibilities

• Be the warm, professional first impression for every client—whether in person, on the phone, or online
• Manage client check-ins and check-outs, prepare invoices, and process payments
• Maintain accurate patient records and assist with scheduling
• Help keep the flow of the day on track, including communicating urgent needs to the medical team
• Educate clients about preventive care, wellness products, and available services
• Keep the front office tidy, organized, and welcoming

Veterinary Assistant Responsibilities

• Provide gentle, compassionate care to every patient
• Assist veterinarians and technicians during exams and treatments
• Safely restrain animals for exams, procedures, and sample collection
• Perform blood draws, run lab tests, and give vaccines as directed
• Maintain clean and well-stocked exam rooms and treatment areas
• Support client education on home care, medications, and follow-up instructions
• Help keep medical records updated and accurate

What We're Looking For

• High school diploma or equivalent
• Customer service experience required; veterinary or medical office experience is a big plus
• Previous animal handling or veterinary experience is helpful—but we're happy to train the right person
• A positive attitude, professional demeanor, and genuine love for animals and their people
• Comfort multitasking: answering phones, typing notes, and greeting clients all in stride
• Ability to lift up to 40 lbs and handle the sometimes messy (but rewarding) realities of veterinary care
• Team spirit—everyone works together, and we all jump in where needed

Why You'll Love Working With Us

At Hadlock Veterinary Clinic, we care for our team just as much as we care for our patients. You'll be part of a close-knit, supportive group that values kindness, learning, and collaboration. We offer:

• A friendly, welcoming team environment
• A modern, newly remodeled clinic designed with staff wellbeing in mind
• Opportunities for hands-on learning and career growth—especially for those wanting to become full veterinary assistants
• Competitive pay and benefits
• A workplace that's compassionate, professional, and fun

Ready to Make a Difference?

If you're ready to help pets and the people who love them—while building a meaningful career in veterinary medicine—we'd love to meet you

Apply today and start your next adventure at Hadlock Veterinary Clinic, where every day brings wags, purrs, and the chance to make a real impact.

Job Types: Full-time, Part-time

Pay: $ $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Uniform allowance
• Vision insurance

Work Location: In person

Salary : $22