What are the responsibilities and job description for the Customer Solutions Analyst position at Haddad Brands?
Description
Haddad is a privately held family business with 100 years’ experience in the children’s apparel & accessories industry. A leader in the children’s wear industry, Haddad Brands is the exclusive global licensee for the most iconic brands in the world, which include Nike, Jordan, Converse, Hurley, Levi’s, Polo, Abercrombie and Fitch, Lacoste, Tommy Hilfiger, Calvin Klein and Huggies. Supported by a team of professionals skilled in design, sourcing, production, sales, marketing & distribution of premium quality children’s wear, Haddad distributes globally to 100 countries and maintains sales and sourcing offices in 22 cities globally, including New York, Paris, Hilversum, Shanghai, Egypt, Bangkok, Vietnam, Sri Lanka, London and Montreal.
Overview:
The Customer Solutions Analyst will support the Sales and Shipping teams to manage order flow through the supply chain.
Key Accountabilities:
- Liaison between Edi programmers, Retailers, KAS team regarding EDI technical set up and troubleshooting
- Coordinate with NY Sales, Retailers, IT Team to lead the onboarding of new customer set up in HBIS
- Manage approval process for RFID from suppliers and retailers
- Work with warehouse team to eliminate chargebacks due to EDI or processing issues
- Test, train on new order processing requirements from Licensors
- Back up on all entry processing from Data Team and KAS team
- Manage Hold Intake, Po Intake for orders being held up more than 2 days
- Confirm all orders on pick are routed, picked up on time
- Ensure all confirmations on hand with sales on confirmations for orders
- Meet with warehouse teams for advancements in BOT and Power Bi solutions
- Spec, Mapping of IT projects
- Special projects as assigned
Requirements
Required Skills/Abilities/Education:
- Bachelor’s Degree required
- 5 years Experience a must
- Previous experience in a similar role a plus
- Exceptional organizational, multi-tasking and follow up skills
- Superior oral and written communication and interpersonal skills
- Strong proficiency in Excel
- Strong attention to detail and record keeping skills
- Ability to work collaboratively in a team
- Must maintain confidentiality of data
Consistent in-office presence is vital to the role as it is for all Haddad Brands team members, so that we all have a full appreciation, aesthetically and tactilely, of the qualities that define our brand partners’ products and set them apart from their competitors.
