What are the responsibilities and job description for the Client Care Center Representative position at Haddad Auto Group - Parent?
Drive your career forward in the fast-paced automotive industry with a company that values your energy, communication skills, and commitment to excellence!
We’re looking for an enthusiastic Client Care Center Representative to join our team and help keep our community safe while ensuring our customers’ vehicles stay in top condition.
In this role, you’ll connect with service customers by phone, text, and email to schedule maintenance and service appointments, share important updates like recalls, and deliver a top-tier customer experience every time. You’ll be an essential part of our Service Department’s success — all while earning competitive pay, great benefits, and opportunities to grow.
What You’ll Do
Answer inbound calls to schedule service appointments
Reach out to customers via outbound calls and texts to remind them of upcoming service
Use our scheduling and customer management software efficiently to organize appointments and track interactions
Collaborate with your team to meet and exceed appointment goals
What We’re Looking For
Strong communication and interpersonal skills — a friendly, positive attitude is essential!
Dependable, self-motivated, and goal-oriented
Comfortable handling a high volume of calls
Excellent computer comprehension skills — able to navigate multiple software programs, manage online systems, and enter data accurately while communicating with customers
Strong multitasking ability and attention to detail
A reliable team player with solid attendance
Availability Monday–Friday, 8:30 AM–5:00 PM/ 7:30 AM - 4 PM, plus an occasional Saturday (8:00 AM–4:30 PM) — weekday off provided when working Saturday
Qualifications
High school diploma or equivalent
Customer service or call center experience preferred
Proficiency with computers, including multitasking between different programs and screens
Strong phone and written communication skills
Benefits
$20/hour, paid weekly
Monthly performance bonuses
No night shifts or Sundays
Fun monthly competitions and prizes
Advancement opportunities after 1 year
Health, Dental, Vision, and 401(k)
Paid vacation and sick time
Work Environment
Modern office setting with dual monitors and headset provided
Primarily seated, computer-based work
Supportive, team-oriented environment
Ready to accelerate your career in the automotive industry? Apply today and start driving your success forward!
Salary : $20