IT Construction MAC Cabling Specialist - Digital Technology Services

Overview: Responsibilities:

• Work with internal resources and third parties/vendors for the execution of projects that are completed on time, within budget, and to scope.
• Install, diagnose, deploy, repair, maintain, and upgrade all workspace hardware and equipment to ensure optimal workspace performance.
• Establish and maintain relationships with third parties/vendors.
• Help maintain comprehensive project documentation.
• Help the team plan, schedule, and implement relocations, providing the main client contact with scheduled dates, move instructions, and move orientations for large groups as required.
• Complete assigned tickets within Service Level Agreements (SLA).
• Travel 50-75% of the time across the HMH Network.
• Manage the incident and service queues, assigning work as appropriate.
• Contribute to the achievement of established department goals and objectives.
• Adhere to department policies, procedures, quality standards, and safety standards.
• Comply with governmental and accreditation regulations.
• Triage incidents and requests; resolve or route to the appropriate person or department.
• Investigate and resolve customer concerns.
• Build positive relationships with managers and staff in all areas.
• Provide a satisfying customer experience by interacting in a kind and pleasant manner.
• Prioritize and respond promptly based on severity levels to the needs of the customer.
• Other duties and/or projects as assigned.
• Adhere to HMH Organizational competencies and standards of behavior.

Qualifications:

• Associate's degree in Business Management, Information Technology (IT), or other IT/Health field; and/or equivalent 2 years of experience, preferably in desktop support, including but not limited to deployment, cable management, and troubleshooting.
• Ability to engage in multiple projects at the same time.
• Ability to work independently.
• Demonstrated critical thinking skills.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.

• Minimum of 2 years of experience in Project Coordination or Moves, Adds, and Changes (MAC).

Starting Minimum Rate: Minimum rate of $82,513.60 Annually Job Posting Disclosure: HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20 hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.