What are the responsibilities and job description for the Senior IT Support Engineer position at hackajob?
hackajob is collaborating with Simply Business to connect them with exceptional professionals for this role.
Here’s What You’ll Be Doing
You’ll be part of an IT Support team that provides simple, intuitive, and hassle-free IT support to your colleagues. You’ll help make sure every Simply Business employee has reliable IT systems - and quite literally keep our engine room humming.
You'll be reporting into Stuart (our BizOps Support Lead), who is based in the UK. Stuart prides himself on his carefully selected team, who provide support for all things IT for the global business. The team has regular team building days to keep you engaged, inspired, and enthusiastic about your role.
Heres What You'll Be Doing
Here’s What You’ll Be Doing
You’ll be part of an IT Support team that provides simple, intuitive, and hassle-free IT support to your colleagues. You’ll help make sure every Simply Business employee has reliable IT systems - and quite literally keep our engine room humming.
You'll be reporting into Stuart (our BizOps Support Lead), who is based in the UK. Stuart prides himself on his carefully selected team, who provide support for all things IT for the global business. The team has regular team building days to keep you engaged, inspired, and enthusiastic about your role.
Heres What You'll Be Doing
- serving as an intermediary escalation point between our 2nd and 3rd line teams
- providing guidance and mentoring to the 1st and 2nd line teams
- assisting the Support Lead in supervising the team
- building self service solutions to help drive empowerment across the business
- working with the security team to make sure user technology is in line with the company's security standards and best practices
- owning problem records and collaborating with other teams to resolve problems as they arise
- taking budgetary responsibility for a small number of services
- working with key business stakeholders to understand requirements and implement processes or technical solutions
- experienced in the administration of Google Workspace
- experienced in network administration
- experienced in the administration and maintenance of Microsoft Intune
- experienced deploying, supporting, and managing Apple MacBooks using Jamf MDM
- experienced deploying, supporting, and managing laptops running Windows 10
- experienced using service management and project management tools (such as Fresh Service and Jira)
- passionate about attention to detail and doing things the right way
- experienced in medium to large scale projects
- experienced in supporting and setting up Meeting Room AV equipment
- experienced in managing vendor relationships
- hands-on experience with Jumpcloud/OneLogin and Okta identity management (LAAS - LDAP as a service) is desirable
- experience scripting with Bash, Python, and PowerShell is desirable
- experience developing automations is desirable
- experience in Agile iterative and incremental work practices for project delivery
Salary : $105,000