Help Desk Support

Hackajob is partnering with Lockheed Martin to find a skilled Help Desk Support professional to join their team. This role focuses on providing high-level technical support, resolving user issues, and ensuring compliance with customer systems and security requirements. The ideal candidate has strong analytical skills, experience working in secure environments, and familiarity with key operational tools and platforms.

Basic Qualifications:

• Active TS/SCI with Polygraph
• SQL querying experience
• Experience using GIT, Jira, and Confluence

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to systems, software, and user access
• Monitor, analyze, and resolve technical problems while ensuring compliance with established customer rules and security guidelines
• Use tools such as UTT, UEE, and XKS to support system monitoring and compliance
• Perform SQL queries to retrieve, analyze, or troubleshoot data issues
• Collaborate with engineering and operations teams using GIT, Jira, and Confluence
• Document issues, resolutions, and best practices while maintaining accurate records