What are the responsibilities and job description for the Salon Front Desk Sales & Service Coordinator or Lead position at Habitude Salon and Spas?
Looking for Front Desk Coordinators and if experienced a Front Desk Team Lead:
To Love and Amaze our customers and each other by delivering the highest level of customer service. Facilitate daily operations of salon or spa: focused on booking reservations and upgrading services but also managing guests experience and working with the team to give amazing customer service to customers and coworkers.
- Be able to quickly problem solve
- Excellent communication skills
- Strong organizational and time management skills
- Professional demeanor and work ethic
- Flexible to work weekends, evenings and some holidays
- Accuracy with booking and check-out transactions
PASSAGES HABITS:
- Build strong and authentic relationships; manage the needs of every guest in the spa and salon
- Foresee potential challenges and resolve them proactively.
- Acknowledge every Habitude customer and ensure that no client is forgotten
- Be informative and knowledgeable about all services and products offered at Habitude and upgrade and cross market to other departments
- Collect feedback from clients at the end of their visit and pass on to MOD’s and Operations Director
- Be an expert of flow & have a can do attitude
- Anticipate the day – find potential challenges and fix them gracefully
- Compassionate & concise
- Maintain cooperation and teamwork, placing a high emphasis on customer service and satisfaction
- Be sure any joys and concerns are communicated with Managers
- Operate within Habitude’s philosophical and profitability objectives
- Give every customer the opportunity to upgrade and pre-book
- Inform guests of promotions and make sure they are opted in to receiving promotional emails
- Professional conversations at all times
- Come to work looking terrific and ready to perform your best
- Station/work area TLC; be aware of equipment and cleaning needs – Five Star presentation
- Support the Big Picture – cheerlead, assist and infuse positive energy
- Operate according to all departmental guidelines
- Maintain excellent attendance record
- Perform all other duties as assigned – “work at work”
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- salon or spa : 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Seattle, WA 98107 (Required)
Work Location: In person
Salary : $22 - $28