What are the responsibilities and job description for the Office & Homeowner Services Specialist position at Habitat for Humanity Williamson-Maury?
Company Description Habitat for Humanity Williamson-Maury (HFHWM) is a nonprofit, 501(c)(3) organization dedicated to expanding access to safe, affordable homeownership in Williamson and Maury Counties. As an affiliate of Habitat for Humanity International, HFHWM partners with sponsors and volunteers to build quality homes for lower-income families and sell them at no profit with zero-interest mortgages. The organization constructs 10–12 new homes annually. HFHWM’s work is rooted in a mission-driven commitment to community, service, and long-term stability for partner families.
Role Description The Office & Homeowner Services Specialist is a full-time, on-site role based in Franklin, TN, responsible for supporting both administrative operations and homeowner-facing services. This position manages day-to-day office tasks such as answering phones, responding to emails, maintaining records, organizing files, facilty oversite and coordinating schedules and meetings. The specialist serves as a primary point of contact for prospective and current homeowners, providing clear information about program requirements, application processes, and ongoing support needs. The role includes handling applications for programs, data entry tasks and documentation and assisting with reporting. This team member collaborates with staff and volunteers, supports events and workshops, and helps ensure a welcoming, organized office environment that reflects HFHWM’s mission and values.
Qualifications
- Candidates should possess strong Communication and Customer Service skills to interact effectively with homeowners, volunteers, sponsors, and colleagues.
- Candidates should possess Administrative Assistance and Office Administration skills to manage daily office operations, records, and scheduling.
- Candidates should possess basic Accounting skills to assist with data entry, payment tracking, and financial documentation.
- Candidates should demonstrate proficiency with office software (e.g., Microsoft Office or Google Workspace), databases, and standard office equipment.
- Candidates should have excellent organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
- Candidates should be able to work collaboratively in a mission-driven setting and maintain professionalism, discretion, and respect for diverse populations.
- Previous experience in nonprofit, social services, housing, or related fields is beneficial.
- High school diploma or equivalent required; additional coursework or degree in business, social services, or a related area is preferred.