Volunteer Program Manager

Are you passionate about fostering a positive workplace culture and making a meaningful impact in your community? 

At Habitat for Humanity of Seattle-King & Kittitas Counties, one of the largest Habitat affiliates in the country, we’re looking for dynamic, solutions-oriented professionals who thrive in fast-paced environments, embrace challenges, and are dedicated to generating a lasting impact on affordable homeownership in the Puget Sound. Since 1986, we’ve created 1,000 housing solutions for more than 2,600 people and successfully advocated for fair housing policies at the city, county, and state levels. As we set our sights on doubling our impact and serving an additional 2,000 people by 2030, we need the right team members to help us get there. 

Join us as a Volunteer Program Manager where you’ll be a key partner in empowering our volunteers and ensuring our volunteers are equipped to deliver impactful results in the community.  Learn more about our work at www.habitatskc.org. 

The Volunteer Program Manager is responsible for leading the recruitment, engagement, retention, recognition, and evaluation of volunteers for Habitat for Humanity Seattle-King & Kittitas Counties. Guided by our core values of service, respect, community, and results, this role plays a critical part in mobilizing individuals and groups to support affordable housing initiatives throughout our region.

This position is designed for a creative, energetic, and relationship-driven professional who is passionate about inspiring community involvement. This position focuses on strengthening existing partnerships and cultivating new connections by engaging volunteers through service opportunities, advocacy efforts, educational experiences, community forums, and related outreach activities.

Key responsibilities include coordinating volunteer events and orientations, managing volunteer communications and newsletters, supporting community outreach and appreciation events/efforts, and maintaining accurate volunteer records and data systems. The Volunteer Program Manager will ensure both digital and paper-based volunteer information is effectively tracked, organized, and maintained while fostering a positive and meaningful volunteer experience.

Essential Functions

Volunteer Management:

• Lead and host volunteer groups, communicating the impact of homeownership and the challenges affecting affordable housing in our region. Serve as the primary onsite contact for volunteer teams, ensuring participants are effectively engaged and have a meaningful, productive experience.
• Manage the recruitment, onboarding, training, scheduling, deployment, evaluation, and recognition of more than 2,000 volunteers (and ~90 groups) annually.
• Expand and strengthen the volunteer pipeline through proactive outreach and relationship-building with corporations, community organizations, faith-based groups, young professionals, colleges and universities, civic organizations, and individual volunteers.
• Develop, implement, and continuously improve volunteer onboarding, orientation, and training programs that prepare volunteers for successful experiences at construction sites, Habitat Stores, and affiliate locations.
• Serve as the primary point of contact for prospective and current volunteers, managing volunteer inquiries and overseeing the volunteer email account to ensure timely, professional communication.
• Administer VolunteerHub, Habitat's volunteer management and scheduling platform, including coordinating monthly volunteer schedules across construction sites, retail stores, and affiliate offices.
• Collect, maintain, and manage volunteer data through digital systems and onsite documentation, ensuring the accuracy, integrity, and timely entry of volunteer information into the Raiser's Edge CRM platform.
• Plan and execute outreach initiatives targeting youth, colleges and universities, Habitat Young Professionals, and other community groups to increase volunteer participation and community engagement.
• Facilitate and coordinate onsite volunteer activities, including orientations, safety trainings, volunteer education sessions, affordable housing and advocacy discussions, team-building activities, and end-of-day reflections.
• Provide onsite support as needed at construction build days, Habitat Stores, community events, and other volunteer activities throughout the year, helping to ensure a positive, safe, and impactful volunteer experience from start to finish.

Resource Development Support:

• Support the RD team in meeting corporate sponsorship commitments, including but not limited to preparing volunteer sites for hosting volunteer groups, working with company contacts to manage registrations, etc., acquiring supplies, coordinating meals, arranging necessary setup of space, and presenting the Habitat story to volunteers.
• Communicate affiliate priorities to the community by hosting monthly Volunteer orientation events, volunteer newsletters, attending public speaking opportunities, hosting webinars and Zoom calls, and other in-person and virtual events to recruit volunteers.
• Manage and grow the Habitat Young Professionals program including developing a recurring newsletter, hosting meetings and events, grow the membership, and facilitate goal setting and tracking.
• Research and execute on Habitat International’s Global Village program, helping Habitat SKKC to expand the breadth and depth of understanding of Habitat’s work while volunteering in countries across the globe and in the U.S.
• Serve as project manager for the annual Women Build program and Volunteer Appreciation Event, leading planning, coordination, execution, and evaluation efforts. Support the planning and implementation of additional affinity build events as needed.
• Work closely with all program and department managers in King and Kittitas counties to periodically assess needs for volunteers' expertise and level of volunteer staffing, to include providing training and facilitation for volunteer management processes.
• Work with the Chief Development Officer on building and marketing the program for our audience.
• Attend staff meetings and other internal meetings as requested.
• Other duties as assigned

What you bring:

Minimum Education, Experience and Skills

• BA or equivalent professional experience in volunteer management, nonprofit management, fundraising, business, event management, or related field is required.
• 2 – 5 years’ experience in fundraising, special events, or volunteer coordination preferred.
• A highly energetic individual with excellent attention to detail, reliability, and follow-through and the ability to prioritize tasks and manage multiple projects.
• A natural “people person” with excellent interpersonal skills, an outgoing personality, and a strong commitment to customer service.
• Excellent writing skills, proofreading and editing skills.
• Ability to communicate effectively both orally and in writing, able to speak effectively in front of groups.
• Proficiency in Microsoft Office suite and Raisers Edge software.
• Proven organizational skills and demonstrated ability to meet deadlines while working on diverse projects under pressure.
• High energy, self-motivated, team player with an eye for accuracy and commitment to volunteers.
• Flexibility, sense of humor, grace under pressure a must

Language Skills: Ability to effectively represent the affiliate within the organization and to external partners, volunteers, and businesses. Ability to respond to common inquiries from agencies or the business community. Ability to effectively present information to management and the public.

Math Skills:  Ability to apply concepts of basic algebra and math.

Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: Strong computer skills, software, spreadsheets, word processing, presentations, and email. Proficiency with computer usage, especially Microsoft Word, Excel, Outlook, and PowerPoint.

Certificates, Licenses and Registrations

• Must have a valid driver’s license with good driving record.

Physical Demands and Work Environment

The physical demands and work environment described below represent the activities and surroundings of the position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                 

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.  The employee is required to talk and must be able to read.  The employee is occasionally required to reach with hands and arms.  Specific vision abilities required by this job include close vision and ability to adjust focus.  Extensive keyboarding is required.
• The noise level in the work environment is usually moderate consisting of usual business office sounds including but not limited to computers, printers, telephones, and light foot traffic.

• The employee needs the mobility (with or without accommodation) to navigate construction building sites safely, with exposure to outdoor weather conditions, fumes, or airborne particles, and near moving mechanical parts. The noise level at the construction sites may be loud, due to machinery, power tools and construction activities.

Benefits

Benefits package to include generous vacation/sick leave, medical/dental/vision insurance, short/long term disability, life insurance, and retirement account with employer matching and professional development program.

Habitat for Humanity of Seattle-King & Kittitas Counties is firmly committed to a policy of equal employment opportunity (EEO) and will provide such opportunities to all qualified persons without regard to sex, race, age, color, religion, mental or physical disability, national origin, sexual orientation, gender identity and expression, and/or military status, or any other characteristic protected by law. 

Statement of Commitment on Diversity, Equity, and Inclusion

At Habitat for Humanity Seattle-King & Kittitas Counties, we build hope for all by tearing down barriers to affordable housing.  Our commitment to diversity, equity and inclusion is unwavering. 

We have a deep love of humanity and embrace all our differences including race, religion, background or identity.

We act to remove systemic barriers to sustainable, affordable homeownership through advocacy and equity by providing education on housing issues and inequities for public policy makers and eliminating systemic inequities in our policies and practices. We empower our homeowners through education. 

We bring people together, leveraging our differences to achieve our mission in our workplaces, building sites, stores, and in our homes.

We build communities where everyone feels a sense of belonging.  Our support does not stop when a homeowner receives their keys.

We provide hope by eliminating disparities in home ownership.

Salary : $31 - $42