Office Coordinator and Program Support Specialist

Summary

Habitat for Humanity of Wake County (HFHWC) changes lives by bringing together God’s people and resources to help families in need build and own quality, affordable homes in safe and supportive communities. Since 1985, HFHWC has partnered with homebuyers, donors, and volunteers to build more than 900 safe, affordable, energy-efficient homes in all parts of Wake and Johnston counties.

The Office Coordinator and Program Support Specialist serves as the welcoming first point of contact for visitors, callers, and homebuyer applicants while providing essential administrative support to the finance and homebuyer program. This role also acts as the on-site point person for basic office operations and facility coordination, helping to maintain a clean, safe, and well-functioning workplace.

This position is ideal for a detail-oriented, people-friendly individual who enjoys balancing client-facing responsibilities with hands-on operational support in a mission-driven organization.

ESSENTIAL FUNCTIONS:

• Client Services and Front Desk Operations:
• Greet visitors, homeowners, applicants, vendors, and partners with warmth and professionalism.
• Answer and route incoming calls; provide general information about programs and services.
• Maintain a clean, organized, and welcoming front desk and lobby area with minimal clutter.
• Manage incoming and outgoing mail, packages, and deliveries.
• Assist visitors with check-in procedures and direct them to appropriate staff.
• Homebuyer and Mortgage Support
• Assist with preparation, scanning, filing, and secure storage of applicant and homebuyer documentation.
• Enter, update, and maintain homebuyer and mortgage-related data in Salesforce and other internal systems.
• Track and update Asana projects related to lot selection, dedication planning, and homebuyer milestones.
• Prepare homebuyer orientation binders and assist with applicant communications.
• Explain basic aspects of the homebuyer program to interested applicants, escalating more complex questions as needed.
• Support finance staff with routine mortgage-related administrative tasks and documentation tracking.

• Office Operations and Facilities Coordination
• Monitor office tidiness and functionality daily (lights, doors, shared spaces, kitchen, conference rooms).
• Coordinate basic building upkeep such as minor troubleshooting, restocking supplies, and reporting issues.
• Serve as the on-site contact for scheduled and unscheduled maintenance vendors (HVAC, plumbing, janitorial, pest control, etc.).
• Track routine maintenance visits and confirm completion of services.
• Assist with office supply ordering, inventory management, and conference room setup.
• Support office safety efforts, including first aid kit checks and coordination during drills or inspections.
• General Administrative Support
• Maintain logs, checklists, and documented procedures to ensure consistency and accountability.
• Assist with special projects, events, or cross-departmental tasks as needed.
• Willingly pitch in with tasks outside a narrow job description to support the team and workplace environment.
  

Knowledge, Skills, And Abilities

• Experience in customer service, reception, administrative, or office support roles.
• Strong interpersonal skills with a friendly, professional demeanor.
• High attention to detail and the ability to follow established procedures and SOPs.
• Comfort using standard office technology (Outlook, Word, Excel) and learning new systems (Salesforce, Asana).
• Ability to manage multiple tasks, interruptions, and shifting priorities calmly and effectively.
• Willingness to perform light physical tasks related to office operations (moving water bottles, small furniture, supply boxes).
  
  
  

Education And Experience

• Prior exposure to facilities coordination or vendor management preferred.
  
  
  

NOTE

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. All employees may be assigned additional duties at any time.

We are an equal-opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.

We also require that all staff take their ethical responsibilities to safeguard our intended beneficiaries, their communities (especially vulnerable adults and children), and all those with whom we work seriously. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable for upholding our policies around ethical behavior, including safeguarding and whistleblowing.

THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. THIS MEANS THAT, REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.