Home Journey Counseling Supervisor

Description

The Home Journey Counseling Supervisor for the Homeownership Program leads and manages housing counseling services that prepare and support prospective homeowners participating in the Habitat for Humanity homeownership program. This role supervises housing counselors, ensures high-quality client service delivery, and oversees individual financial education, mortgage readiness preparation, and homebuyer support services. The Home Journey Counseling Supervisor is responsible for maintaining compliance with housing counseling standards, grant requirements, and internal policies while ensuring that partner families receive the education and resources needed to achieve sustainable homeownership. This position works closely with program leadership, lending staff, and community partners to ensure a coordinated and effective homeownership experience.

Requirements

What You’ll Do

Lead & Develop the Counseling Team

• Supervise, coach, and mentor Home Journey Housing Counselors, fostering strong performance and professional growth.
• Set clear expectations, goals, and metrics while leading quarterly and annual performance reviews.
• Build a positive, inclusive, and mission-centered team culture.

Oversee Homeownership Counseling Services

• Ensure delivery of high-quality financial coaching, homebuyer education, and mortgage readiness support.
• Collaborate with the Family Placement team to align counseling services with home selection and purchase readiness.
• Maintain steady referral flow to education services and post-close homeowner support opportunities.

Manage Programs, Pipelines & Compliance

• Oversee the Home Journey Housing Counseling Program’s strategic and tactical plans in alignment with organizational goals.
• Manage the workforce housing pipeline, ensuring accurate data tracking and reporting in collaboration with Development.
• Ensure compliance with relevant standards and requirements (e.g., ABA, state training, grant reporting).
• Manage housing counseling software, including updates, system improvements, and staff training.

Collaborate Across the Organization

• Partner closely with program leadership, lending staff, development, operations, and community partners.
• Support the launch and ongoing management of workforce housing pilots and initiatives.
• Coordinate hand-offs and communication across Family Services teams for a seamless client experience.
• Present program information to partner agencies and support outreach efforts as needed.

Measure Impact & Share Stories

• Track outcomes, analyze performance, and recommend program improvements.
• Ensure program data is accurate and accessible for reporting and decision-making.
• Collect stories and success metrics for Development and Communications teams to support fundraising and community engagement.

What You’ll Experience

Purpose-driven leadership:
Your work helps families build knowledge, stability, and confidence on the journey to homeownership.

Strategic influence:
You’ll shape housing counseling services, workforce housing initiatives, and long-term program outcomes.

Collaboration & connection:
You’ll work across departments and with external partners to strengthen systems and impact.

Growth & learning:
This role offers ongoing professional development in housing counseling, compliance, leadership, and program design.

What Success Looks Like

• Families are prepared, informed, and supported throughout the homeownership journey.
• Counseling staff are engaged, effective, and growing professionally.
• Workforce housing and homeownership pipelines are accurate, compliant, and well-managed.
• Programs meet compliance, grant, and reporting requirements with consistency and confidence.
• Cross-department collaboration is smooth, proactive, and solution-oriented.
• Habitat Omaha is recognized as a trusted partner in financial readiness and homeownership education.

What You Bring

Education & Experience

• Bachelor’s degree in social work, community relations, psychology, or a related field.
• Homebuyer Education and Counseling Training (HUD, NeighborWorks, or comparable) preferred.
• 5 years of experience in housing, social services, nonprofit programs, or community development.
• 3–5 years of supervisory experience.
• Experience working with culturally diverse populations; ELL support experience preferred.

Skills & Strengths

• Leadership & coaching: Skilled in mentoring staff and managing performance.
• Execution: Organized, proactive, and able to manage multiple priorities effectively.
• Communication: Strong verbal and written communicator with diverse audiences.
• Data & systems: Comfortable with program systems, reporting, and documentation.
• Problem-solving: Analytical thinker with the ability to develop practical solutions.
• Relationship-building: Trusted collaborator who engages partners with empathy and professionalism.
• Mission alignment: Deep commitment to dignity, inclusion, and Habitat Omaha’s mission.

Why It Matters

The Home Journey Counseling Supervisor ensures Habitat Omaha doesn’t just create homeowners, but prepares families to thrive long after closing. Through leadership, education, and collaboration, this role strengthens pathways to affordable homeownership and helps families build lasting financial stability.

Equal Employment Policy

Habitat for Humanity of Omaha (Habitat Omaha) actively recruits, employs, trains and compensates employees regardless of race, color, religion, sexual orientation, gender identity or expression, gender, national origin, age, disability, genetics or veteran status. In addition to federal law requirements, Habitat Omaha complies with applicable state and local laws governing nondiscrimination in employment in every location. This policy applies to all terms and conditions of employment, including workplace harassment. 

At Habitat Omaha, we have a clear vision to be the place where a diverse mix of talented people want to come, to stay, and to do their best work. Our vision is to see a world where everyone has a safe, affordable place to live, and we know our company runs on the hard work and dedication of our passionate and creative employees. Our dedication to promoting diversity, multiculturalism and inclusion is clearly reflected in the work that we do externally in the community, as well as internally with our employment practices.