ReStore Donation Manager

ReStore Donation Manager
Status: Part Time and Full Time Available, Hourly, Non-Exempt
Reports to: ReStore Director

Position Summary

Habitat for Humanity’s Long Island ReStore is a nonprofit home improvement store and donation center that sells new and gently used furniture, appliances, building materials, and more to the public at discounted prices to further support Habitat for Humanity’s mission. The ReStore Donation Manager is pivotal in the organization as a front-line ambassador for incoming donations. This role maintains and grows current donor relationships and develops new sources of donations for the ReStore which includes developing leads and making the ask, all towards a goal of increasing sales to support Habitat for Humanity’s mission of building homes, communities, and hope.

Main Responsibilities

Donor Prospecting

• Clearly articulate the Habitat mission and purpose of the ReStore to prospective donors.
• Perform in-depth research to identify potential donation sources while leveraging a range of effective sales strategies to generate leads for donations.
• Collaborate with donors to secure product donations that fill specific gaps on the sales floor.

Donation Screening and Scheduling

• Clearly communicate the ReStore’s donation acceptance guidelines, rationale, and mission.
• Prioritize donations that align with the ReStore’s mission and have the highest potential to generate revenue.
• Conduct on-site assessments for larger donations.
• Inspect and evaluate the quality and sustainability of potential donations.
• Provide alternative resources for donations that do not meet the acceptance criteria.
• Maintain donation records in accordance with internal policies and legal requirements.
• Accurately assess and prioritize incoming donation requests.
• Efficiently schedule pick-ups on multiple truck routes to optimize resource utilization using software logistics platforms such as Thriftcart
• Respond to inquiries and concerns via email and phone in a timely, professional, and informative manner.
• Conduct reminder and follow-up calls to ensure effective route performance.

Purchasing & Trade Relationships

• Collaborate and maintain relationships with other Habitat and ReStore affiliates and develop strategies for external donation swaps as available.
• Identify and evaluate potential vendors to source purchased products that complement the ReStore’s inventory and increase sales.
• Communicate clear ordering procedures and guidelines to vendors to support ReStore operations.
• Identify and cultivate B2B sales opportunities for larger donations.

Competencies

• Positive attitude and respect for diversity, demonstrating tact and diplomacy.
• Self-motivated with a proactive mindset and drive to exceed expectations.
• Strong critical thinking skills with the ability to evaluate processes and suggest improvements.
• Exceptional organizational skills, attention to detail, and ability to work independently while managing projects and meeting deadlines.
• Ability to articulate the Habitat mission and the ReStore during public speaking engagements and donor meetings.
• Ability to handle situations involving donation requests and denials with diplomacy and tact.
• Excellent phone skills and a strong commitment to outstanding customer service.
• Familiarity with Nassau and Suffolk counties, including street routes, neighborhoods, and local businesses.
• Strong verbal and written communication skills, particularly focused on enhancing donor experience.
• Valid driver’s license and ability to operate a vehicle safely, with the ability to attend off-site meetings.

Education and Experience

• Bachelor’s Degree in a relevant field or significant related experience may be considered in place of a degree.
• Minimum of 2 years of experience in outside sales, donor relations, or related field.
• Previous experience with scheduling and logistics is a plus.
• Previous experience using CRM or donation management software platforms is a plus.
• Strong knowledge of MS Office (Word, Excel, PowerPoint) and other business applications.

Pay: $28.00 - $32.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $28 - $32