Volunteer Coordinator

The Volunteer Coordinator is responsible for recruiting, scheduling, onboarding, and retaining volunteers to support Habitat for Humanity’s construction, ReStore, events, and administrative operations. This position ensures a sufficient and reliable volunteer base to meet organizational needs, manages the day-to-day logistics of volunteer scheduling and deployment, and fosters mission-focused relationships that encourage ongoing volunteer engagement.

The Volunteer Coordinator works across all departments to understand volunteer needs, coordinates with site supervisors and event staff to ensure volunteers are properly placed and supported, and tracks volunteer hours and engagement data for reporting and program evaluation. This role requires strong interpersonal skills, organizational ability, and a genuine passion for connecting people to Habitat’s mission.

Volunteer Recruitment & Retention

·   Recruit and sustain enough volunteers to meet organizational needs across Construction, ReStore, Events, and Administration.

·   Build relationships with individual volunteers, community groups, faith-based organizations, schools, and corporate partners.

·   Attend service-learning fairs, volunteer recruitment fairs, and community events to promote volunteer opportunities and expand Habitat’s volunteer base.

·   Support team members across departments to build & maintain volunteer relationships.

·   Ensure consistent communication touchpoints with volunteers, including surveys, thank-you notes, personal outreach, and recognition.

·   Plan and lead Volunteer Kick-off and Recognition Events to celebrate volunteer contributions and encourage continued engagement.

Scheduling & Deployment

·   Manage the scheduling of individual volunteers, groups, and volunteer events across all organizational programs and locations.

·   Communicate with site supervisors and department leads regarding the number of volunteers required for each project or event.

·   Onboard and deliver all Community Service and On-the-Job Training volunteers to the appropriate site when applicable.

·   Ensure all volunteers are registered properly and complete required documentation before deployment.

·   Coordinate volunteer logistics, including site assignments, safety orientations, and scheduling confirmations.

Data Tracking & Reporting

·  Track volunteer hours, including homeowner sweat equity, court-ordered community service, and educational service hours to monitor growth, retention, and program impact.

·   Maintain accurate volunteer records in the CRM system, including contact information, hours, skills, and engagement history.

·    Compile and report on volunteer participation, hours served, recruitment, retention, and program impact to support organizational reporting, grant requirements, partnership commitments, strategic planning, and program evaluation.

·    Provide regular volunteer reports and statistics to the Director of Special Events & Community Engagement.

·    Track volunteer hours, including homeowner sweat equity, court-ordered community service, and educational service hours.

Events & Community Engagement

·   Assist with mission event logistics, registration, setup, volunteer management, and on-site support.

·    Represent Habitat professionally at community events, expos, trade shows, fairs, markets, and other public-facing outreach opportunities to increase awareness and engagement with the organization’s mission.

Communication, Collaboration & Flexibility

·    Respond promptly and professionally to emails, phone calls, and paperwork from prospective and active volunteers.

·     Collaborate with the Resource & Development team to support the organization’s strategic plan, fundraising goals, donor stewardship, and community partnerships through volunteer engagement.

·     Coordinate with the Construction Department, Family Services Team, and ReStore leadership to identify volunteer needs, manage scheduling, and support site logistics and retail volunteer opportunities, including future homeowners.

·     Maintain clear, timely communication regarding volunteer needs, schedules, opportunities, and changes across departments.

·     Foster positive, cooperative working relationships with employees throughout the organization to promote a productive, efficient, and collaborative work environment.

·     Demonstrate adaptability, initiative, and accountability by proactively addressing volunteer needs, following through on responsibilities, and assisting colleagues across departmental functions as priorities shift.

Education

·     High school diploma or equivalent required. Associate’s or Bachelor’s degree in Nonprofit Management, Communications, Human Services, or a related field preferred.

Experience

·     Experience in volunteer coordination, community engagement, event coordination, or a related field preferred.

·     Experience in a nonprofit or mission-driven environment preferred.

·     Experience with CRM software and volunteer management databases preferred.

Knowledge, Skills & Abilities

·     Strong communication and organizational skills with the ability to manage multiple volunteer groups, schedules, and events simultaneously.

·     Excellent interpersonal skills with the ability to build rapport and maintain positive relationships with a diverse range of volunteers, staff, and community partners.

·     Personable, professional phone and writing skills.

·     Strong proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams) and CRM software.

·     Ability to multitask and prioritize in a fast-paced environment.

·     Strong attention to detail in volunteer registration, scheduling, and data tracking.

·     Understanding and appreciation of the mission of Habitat for Humanity.

Licenses & Other Requirements

·     Valid Florida Driver’s License and acceptable driving record.

·     Must pass background check and drug screening.

·     Must be available to work evenings and weekends as events and engagements require.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. This role combines office-based coordination with regular on-site volunteer support at construction sites, ReStore locations, events, and community locations.

·   Regularly required to remain in a stationary position for extended periods during office-based scheduling, data entry, and correspondence.

·   Regularly required to operate a computer, telephone, and other standard office equipment.

·   Regularly required to communicate clearly and effectively, both verbally and in writing, with volunteers, staff, site supervisors, and community partners.

·   Regularly required to detect and interpret information displayed on computer screens, printed documents, schedules, and volunteer records at close range.

·   Regularly required to perform repetitive motions, including use of a keyboard and mouse.

·   Frequently required to operate a motor vehicle to travel to construction sites, ReStore locations, event venues, recruitment fairs, and organizational locations throughout Lee and Hendry Counties.

·   Frequently required to remain in a stationary standing position for extended periods during volunteer orientations, build days, events, and recruitment fairs.

·   Frequently required to move about the office and on-site locations to coordinate with staff, greet volunteers, and manage logistics.

·   Occasionally required to traverse active construction sites and Habitat neighborhoods, including uneven terrain, during build days and dedications.

·    Occasionally required to transport objects weighing 5 to 20 pounds (e.g., volunteer materials, signage, event supplies, and registration equipment).

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position with or without reasonable accommodation.

• Work is performed in multiple environments, including a standard office setting, construction sites, ReStore locations, event venues, and community locations.
• The office environment is generally quiet to moderate noise levels; construction sites and ReStore locations may involve elevated noise levels.    
• Regular travel throughout Lee and Hendry Counties for volunteer deployment, recruitment events, build days, and organizational activities.  
• Must be available for scheduled evenings and Saturdays to support volunteer activities, outreach events, build days, and community engagement initiatives.      
• Work schedules and hours may vary based on volunteer schedules, construction and project needs, community outreach opportunities, and the organization's event calendar.
•  Occasional outdoor exposure to varying weather conditions (heat, humidity, rain) during construction site visits, events, and community activities.

 OTHER DUTIES 

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 Habitat for Humanity of Lee & Hendry Counties is an equal opportunity employer and seeks to employ and assign the best-qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, citizenship, religion, sex, pregnancy, marital status, age, national origin, physical or mental disability, sexual orientation, genetic information, veteran/reserve national guard status, or any other status or characteristic protected by law.

• Habitat for Humanity of Lee & Hendry Counties is committed to providing reasonable accommodation to qualified applicants and employees with disabilities. If you need reasonable accommodation to participate in the hiring process or to perform the essential job functions, please contact Deborah Boyer at 239-360-8019.