Director of Family Services

Habitat for Humanity of Greater Peoria is a Christ-centered nonprofit dedicated to building strength, stability, and self-reliance through shelter. The Family Services Director leads homeowner selection, education, and lifelong support programs, guiding families through the application process to successful homeownership and beyond. This role ensures families receive compassionate, comprehensive support from community outreach and recruitment to post-move-in nurturing while managing program compliance, grants, and the homeowner web portal to enhance communication and resources.

Employee Status: Full-time, Salaried, Exempt – Minimum 40 hours/week, with evenings/weekends as needed for workshops, events, closings, or homeowner support.

Essential Duties and Responsibilities

• Conduct extensive community outreach and engagement to promote HFHGP's homeownership and repair programs, spread awareness of Habitat's mission, and attract new applicants through events, partnerships, presentations, and targeted recruitment efforts.
• Manage the full homeowner pipeline for homeownership and repair programs: screen applications, track progress, prepare selection information and recommendations for the Executive Director and Board as needed, communicate timely status updates, and respond to inquiries to keep families fully informed.
• Coordinate and facilitate homeowner education classes, workshops, informational sessions, and incentive programs; schedule presenters and verify completion of requirements before move-in.
• Monitor sweat equity activities, mentor and coach families during construction, closing, and the transition to homeownership.
• Provide ongoing post-occupancy support to graduated homeowners: serve as the primary point of contact for questions or needs; send biweekly newsletters; maintain up-to-date contact information; and offer continued guidance to promote long-term stability and success.
• Oversee and maintain the homeowner web portal: update available classes and resources, manage/delegate support requests, administer exclusive coupons and deals with local businesses, and enhance digital engagement for current and past homeowners.
• Conduct initial meetings with approved prospective homeowners, meet as needed to discuss progress/decisions/challenges, and assist with accurate, timely closings and house transfers (including documentation coordination).
• Research, apply for, and report on grants related to family services, homeownership programs, and homeowner support initiatives.

Required Qualifications

• Bachelor's degree in social work, human services, psychology, sociology, marketing/communications, nonprofit administration, or related field; or equivalent combination of education and experience.
• Proven interpersonal and customer service skills, with a strong commitment to treating families with respect, dignity, empathy, and sensitivity.
• Excellent organizational, analytical, facilitation, mentoring, communication (written and verbal), and multitasking skills in a dynamic environment.
• Proficiency with Microsoft Office & Google suites and comfort learning/using web-based tools (e.g., for portals, tracking, email newsletters).
• Alignment with HFHGP's Christ-centered mission; experience in family support, community outreach, grant writing, homeowner programs, or recruitment preferred.
• Ability to maintain confidentiality, exercise sound judgment, and handle sensitive situations with care.
• Reliable transportation and ability to visit job sites, homes, workshops, or events as needed.

Compensation and Benefits

Salary commensurate with experience and education. Includes paid vacation and holidays, sick leave, health insurance, and a voluntary retirement savings plan. HFHGP is an equal opportunity employer.