Homeowner Services Specialist

Habitat for Humanity of Durham is seeking a dedicated and community-focused Homeowner Services Specialist to support and empower partner homeowners throughout their homeownership journey. This role serves as a key liaison between the organization and homeowners, ensuring clear communication, access to resources, and successful program participation. The ideal candidate is highly organized, takes initiative, and passionate about advancing affordable housing initiatives.

Key Responsibilities

• Serve as the primary point of contact for homeowners, providing ongoing support and guidance.
• Assist homeowners in understanding program requirements, mortgage obligations, and homeownership responsibilities.
• Coordinate and facilitate homeowner education workshops, orientations, and training sessions.
• Maintain accurate homeowner records, files, and documentation in compliance with organizational policies.
• Support mortgage servicing processes, including payment tracking, delinquency follow-up, and referrals for financial counseling when needed.
• Communicate effectively with internal teams to address homeowner concerns and ensure timely resolution of issues.
• Conduct periodic check-ins with homeowners to assess needs and provide resources or referrals.
• Assist with conflict resolution and provide culturally competent support to diverse communities.
• Contribute to program improvements and community engagement initiatives.

• Bachelor’s degree in social work, communications, nonprofit management, or a related field, or 8 years equivalent experience.
• 2 years of experience in community outreach, housing services, or nonprofit work.
• Strong interpersonal and communication skills, with the ability to build trust and rapport.
• Excellent organizational and time management abilities.
• Experience working with diverse populations and underserved communities.
• Proficiency in Microsoft Office and database/CRM systems like Monday.com
• Ability to handle sensitive information with confidentiality and professionalism.
• Problem-solving mindset with a proactive and compassionate approach.

Preferred Skills & Competencies

• Bilingual proficiency preferred (English and Spanish).
• Knowledge of affordable housing programs or mortgage servicing.