Director of Esthetics Training & Apprenticeship

Position Overview

We’re looking for a strong, driven leader who is excited to build, coach, and elevate a team of esthetic providers.

As Director of Esthetics, you’ll play a key role in shaping the team's performance, the consistency of our services, and the overall client experience. This is a hands-on leadership role for someone who loves both the craft of esthetics and the impact of developing people.

You understand that great results don’t happen by chance; they’re built through clear expectations, strong training, and using numbers to guide decisions. You’ll work closely with the COO to drive accountability, improve performance, and continuously raise the standard of what we deliver.

If you’re someone who takes pride in your work, enjoys leading from the front, and wants to be part of building something that keeps getting better, this role is for you.

Key Responsibilities:

Provider Performance & Mentorship

• Lead, coach, and develop esthetic providers to consistently hit and exceed performance goals
• Use metrics (retention, rebooking, upgrades, retail, etc.) to guide conversations and drive behavior
• Clearly communicate expectations and hold providers accountable to them
• Identify performance gaps and actively coach providers to improve both numbers and technique

Reviews & Accountability

• Partner closely with the COO and CEO to track, prepare, and deliver provider performance reviews on time (quarterly and annually)
• Provide ongoing, direct feedback, not just during formal reviews
• Track progress and ensure providers are improving, not staying stagnant
• Recognize and praise team wins regularly
• Highlight and celebrate providers who are showing growth and consistently hitting their metrics

Training Program Oversight

• Oversee the esthetics training program alongside Lead Trainers
• Ensure all training content is current, relevant, and aligned with our services and standards
• Develop Lead Trainers to effectively build provider knowledge, technique, and confidence
• Identify skill gaps and implement training that directly improves performance outcomes
• Oversee the training schedule with newly hired providers to ensure it is efficiently moving them through the program on time

Service & Protocol Development

• Create and implement protocols for new services and monthly facial offerings
• Ensure all services are executed consistently across providers
• Train and reinforce proper technique and service flow

Client Experience & Issue Resolution

• Own the client experience at the highest level
• Troubleshoot and resolve client and staff issues quickly and confidently
• Act as the face of the company in escalated client situations
• Communicate clearly and professionally to reach reasonable, favorable resolutions
• Prioritize doing what is right for the client while protecting the integrity of the brand

Operational Leadership

• Conduct bi-weekly staff meetings to review updates, team wins, pain points, protocols, and education opportunities
• Report weekly to management on training progression, performance wins, and any issues impacting the team
• Present clear, direct solutions alongside any problems; This role is expected to be solutions-oriented, not problem-focused
• Lead interviewing, hiring, and onboarding to build a highly skilled, educated, and aligned team of providers
• Identify problems in service delivery, team performance, or systems, and fix them
• Support alignment between providers, front desk, and operations
• Maintain strong organization and follow-through on all initiatives

Qualifications

• Licensed Master Esthetician (required)
• An instructor’s license is not required, but is a strong plus
• Proven leadership experience in esthetics or a related field
• Strong understanding of performance metrics and how to use them to drive results
• Confident in product and ingredient knowledge, with the ability to train providers on skincare education and regimen creation
• Familiarity with GlyMed , Face Reality, iS Clinical, Skinbetter, and Anfisa is strongly preferred
• Working knowledge of Boulevard booking software, JotForm, and Google Suite is a plus
• Comfortable having direct, sometimes difficult conversations
• Experience creating training programs and service protocols
• Strong problem-solving skills and the ability to stay calm under pressure
• Excellent communication and leadership presence

Success in This Role Looks Like

• Providers consistently hitting their numbers
• Clear accountability across the team
• Strong, consistent service execution
• Training that actually improves performance
• High client satisfaction and retention

This Role Is a Great Fit for You If...

• You enjoy leading a team and seeing people grow, and you’re not afraid to hold them accountable along the way
• You naturally think in numbers and use them to guide decisions, not guesswork
• You care deeply about delivering a consistent, high-quality client experience
• You’re comfortable having direct conversations and solving problems as they come up
• You like building systems, improving processes, and making things work better over time
• You take ownership and don’t wait to be told what to fix; you see it and handle it or bring it to management’s attention quickly

Reporting Structure

• Reports directly to: CEO and COO
• Works closely with: Front Desk, Providers, and Operations

What We Offer

We believe great leadership deserves to be supported, developed, and well-compensated.

• Competitive compensation based on your experience, skillset, and leadership ability
• Flexible role structure: full-time or part-time, with the option to split time between seeing clients and leading the team
• Bonus, commission, and tip opportunities tied to performance
• Comprehensive benefits package, with a portion company-paid, we offer Health, Dental, and Vision insurance
• Paid time off within the first year of employment (5 days)
• Paid holidays off on Easter, Thanksgiving, Christmas, and your birthday! Habit is closed on New Year’s Day, Memorial Day, Independence Day, and Labor Day
• Employee discounts and perks
• Professional development support to continue growing your knowledge and expertise
• Company-issued laptop

Schedule Flexibility

• 8 or 10-hour shifts available
• Mix of weekdays and weekends
• Local travel may be required as necessary to support multiple locations
• Leadership coverage as needed (on-call support)

Job Types: Full-time, Part-time

Pay: $72,800.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance